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About the Role
The Program Manager coordinates and supervises a team utilizing the Individual Placement and Support (IPS) model for youth and young adults facing challenges such as homelessness, mental health issues, substance misuse, and trauma. This role ensures positive program outcomes through training, supervision, data oversight, quality improvement, and client support within the community.
Responsibilities
- Coordinates and assists in the development, delivery, and management of program services.
- Promotes a healing- and person-centered culture that uplifts the dignity and strengths of clients.
- Responsible for hiring, orientation, training, supervision, evaluation, and dismissal of direct reports.
- Reviews individual client outcomes with direct reports during supervision.
- Ensures direct reports provide appropriate support to clients and utilize program resources efficiently.
- Holds staff accountable for meeting performance objectives through coaching and monitoring.
- Enforces and complies with all requirements outlined by funding sources, licensure, and accrediting bodies.
- Provides guidance and case consultation to staff on a daily basis.
- Builds team's strength in de-escalation and mediation for crisis situations.
- Completes file reviews and ensures timely, accurate data collection and entry.
- Updates training materials, assists with training delivery, and tracks staff training records.
- Maintains current knowledge of best practices in various philosophies and modalities.
- Acts as a liaison to internal programs and establishes relationships with external stakeholders.
- Provides temporary coverage and direct client services during staffing transitions or outages.
- Assists with the compilation, analysis, and reporting of program outcomes.
- Assists with coordinating client files and materials for funders and audits.
- Represents the program at leadership meetings and communicates decisions to the team.
- Provides community training, presentations, and outreach activities.
- Prepares for and actively participates in supervision and other required meetings.
- Other duties as assigned.
- Regularly provides in-field supervision, support, and field mentoring to direct reports.
- Ensures program staff comply with and deliver services consistent with fidelity standards for evidence-based models.
- Maintains a small caseload, providing employment and educational support services to clients.
- Facilitates weekly team meetings following IPS supported employment principles.
- Assists with coordinating fidelity reviews and developing action plans.
- Assists with coordinating steering committee meetings for IPS implementation.
- Works with the Office of Vocational Rehabilitation to coordinate services.
Requirements
- Requires a Bachelor’s degree in Social Work, Counseling, or related field with (3) years’ experience; or Equivalent combination of education and experience.
- Preferred minimum (1) year of supervisory experience.
- Experience with databases.
- Proficient level of experience with Microsoft Office including Word, Excel, and Outlook.
- Must possess or be able to obtain a valid driver's license within 30 days.
- Possess or acquire standard First-Aid and CPR Certification as required by individual program.
- Licensed in Mental Health discipline for Clinical & Therapeutic Programs (preferred).
Skills
- Ensures Accountability and Results
- Amplifies Talent
- Integrates Diverse Perspectives
- Demonstrates Self-Awareness
- Client Focused
- Instills Trust
- Makes Quality and Sound Decisions
- Drives Vision and Purpose
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 3 years experience
- 1 year supervisory experience preferred
Education Level
- Bachelor's degree in Social Work, Counseling, or related field
Salary/Compensations
- $62,245 - $87,904
Benefits
- 24 PTO days per year (accrued)
- 11 paid holidays per year
- Premium-free employee medical plan with $100 per month HSA contribution
- Affordable employee or family medical, dental, and vision options
- Retirement savings plan with 50% match on the first 6% of contributions
About the Company
- With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services.
- Our vision is a Central Texas where every young person has a place to call home, a sense of belonging, and the support to pursue a life they love.
- We provide a full range of support services for vulnerable youth, ensuring that every young person has access to a safe home, the chance to heal, and opportunities to learn and work.
- Through innovative problem-solving, shared accountability, and evidence-based solutions, we are relentless in achieving real, sustainable, and measurable results for the clients we serve.
- A career at LifeWorks offers opportunities to grow professionally while making an immediate, lasting impact on the lives of youth and families in our community.
- Join us in building a future where every young person has the stability and support to thrive.