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About the Role
The Outreach Navigation Specialist provides community-based outreach and supportive services for youth and young adults (YYA) up to age 24 who are runaways, street-dependent, or experiencing homelessness. This position builds trusting relationships with individuals underserved by existing community service systems through engagement and individualized support. The Outreach Navigation Specialist conducts assessments, develops service plans based on client strengths and goals, and provides ongoing advocacy, crisis intervention, and follow-up to promote stability across areas such as housing, education, employment, and wellness. The position also supports the day-to-day operations and data tracking of drop-in and group services at the Youth Resource Center (YRC), and may schedule, arrange, or conduct workshops and training sessions to help youth develop essential life skills such as budgeting, job readiness, communication, and conflict resolution.
Responsibilities
- Engage with young individuals seeking assistance, creating an inclusive and supportive environment.
- Build trusting relationships with clients through client-centered, strength-based, and trauma-informed approaches.
- Perform community-based outreach and respond to community calls to engage with YYA who are runaway youth, street-dependent, experiencing homelessness, or at risk of losing housing.
- Distribute basic need items, harm reduction items, and connect YYA to resources that will support their goals and needs.
- Conduct assessments to understand the specific needs and circumstances of each youth and young adult.
- Develop individualized service plans in collaboration with the client.
- Provide or connect clients with essential resources and services including food, clothing, hygiene products, medical care, mental health services, educational support, and housing assistance.
- Support clients through the housing navigation process by providing information about available housing options, assisting with applications, and advocating on behalf of the youth.
- Assist Youth and Young Adults experiencing homelessness to attain necessary documents to secure employment or housing.
- Assist client in building daily living and life skills such as budgeting, goal setting, communication, job readiness, and conflict resolution.
- Effectively manage crisis situations through assessing and acting in accordance with standards and laws in emergency situations involving the health and safety of YYA.
- Monitor and document client progress toward goals, providing follow-up support to ensure continuity of care and engagement.
- Advocate on behalf of clients, ensuring their needs and rights are addressed within LifeWorks and the community.
- Maintain detailed records of files, and complete timely and accurate documentation of interactions, assessments, service plans, referrals, and outcomes.
- Collaborate with community partners, service providers, and agencies to ensure a coordinated response to youth homelessness.
- Practice professional and ethical boundaries and ensures consistent and equitable service provision.
- Attend internal and community meetings regarding clients and community outreach.
- Coordinate Impact Specialist, Volunteers, and AmeriCorps shifts and assignments.
- Engage in regular supervision and team meetings to review client progress, challenges, and service strategies.
- Perform other duties as assigned.
Requirements
- Requires a Bachelor’s Degree in social or behavior sciences or administrative or marketing field.
- Requires a minimum 2 years’ experience with at risk youth or young adults.
- Requires 1 year of direct experience working with the unhoused population.
- Equivalent combination of education and experience.
- Proficient in Microsoft Office, Outlook, and other database software.
- Preferred experience with Homeless Management Information System (HMIS).
- Bilingual Spanish or ASL preferred.
- May be required to obtain a valid Texas driver's license within 30 days and provide proof of valid insurance.
- Extensive experience utilizing public transportation may be considered in lieu of a driver’s licenses.
- Standard First-Aid and CPR Certification as required by individual program.
Skills
- Client Focus
- Collaboration
- Adaptability
- Cultural Competency
- Nimble Learning
- Building Trust
- Action Oriented
- Microsoft Office
- Outlook
- Database software
- Homeless Management Information System (HMIS)
- Bilingual Spanish
- ASL
- First-Aid
- CPR
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 2 years’ experience with at risk youth or young adults
- 1 year of direct experience working with the unhoused population
Education Level
- Bachelor’s Degree in social or behavior sciences or administrative or marketing field
Salary/Compensations
- $22.42 - $30.86 hourly
Benefits
- 24 PTO days per year (accrued)
- 11 paid holidays per year
- Premium-free employee medical plan with $100 per month HSA contribution
- Affordable employee or family medical, dental, and vision options
- Retirement savings plan with 50% match on the first 6% of contributions
About the Company
- With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services.
- Our vision is a Central Texas where every young person has a place to call home, a sense of belonging, and the support to pursue a life they love.
- We provide a full range of support services for vulnerable youth, ensuring that every young person has access to a safe home, the chance to heal, and opportunities to learn and work.
- Through innovative problem-solving, shared accountability, and evidence-based solutions, we are relentless in achieving real, sustainable, and measurable results for the clients we serve.
- A career at LifeWorks offers opportunities to grow professionally while making an immediate, lasting impact on the lives of youth and families in our community.
- Join us in building a future where every young person has the stability and support to thrive.