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About the Role

As a LiveOps (LOS) team member, you will execute standard operating procedures using internal tools to provide best-in-class support to Customers, Merchants, and Dashers. Your work will monitor new and upcoming support operations as you improve and incubate new initiatives within DoorDash for Business.

Responsibilities

Triage customer support issues to assess urgency and assign prioritization.
Utilize internal and external tools to complete SOP requirements.
Proactively contact Customers, Merchants, and Dashers via phone, text, or chat to resolve moderately complex issues.
Create documentation for processes to support specific experiments and initiatives that improve quality.
Support new operational processes and pilots.

Requirements

2+ years of experience in customer support, operations, or account management.
Ability to prioritize varying tasks.
Demonstrated ability to adapt to changing priorities, environments, and challenges while maintaining focus and effectiveness.
Ability to 'think outside the box' and utilize critical thinking to evaluate and resolve situations where established procedures are insufficient or unavailable.
Attention to detail and high standards of quality.
Comfortable with varying levels of ambiguity.

Skills

Customer support
Operations
Account management
Prioritization
Adaptability
Critical thinking
Attention to detail
Ambiguity tolerance

Location

United States
Illinois
Colorado
Remote

Work Type

Full-time

Experience Level

2+ years

Salary/Compensations

$21.20—$31.20 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program

About the Company

DoorDash's mission is to empower local economies.
DoorDash is a technology and logistics company.
DoorDash is growing rapidly and changing constantly.
DoorDash is committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.