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About the Role

The Experience Design team is part of EDC's Customer Experience Centre of Excellence. Our mission is to help create simpler, more connected, accessible, and effective experiences for Canadian exporters across EDC's digital products, services, and channels. We bring together expertise in user experience design, content design, accessibility, user research, service design, and design operations to better understand customer needs and translate those insights into meaningful experiences.

Responsibilities

Support the development, maintenance, and governance of enterprise content design standards, guidelines, patterns, and best practices.
Help establish and evolve content standards that promote consistency, accessibility, clarity, and usability across digital experiences.
Conduct content reviews and provide recommendations to align deliverables with established standards and guidelines.
Partner with UX designers, accessibility specialists, product teams, and stakeholders to support adoption of content design practices.
Support the integration of content standards within design systems, templates, components, and delivery workflows.
Develop and maintain supporting resources, examples, and documentation that enable teams to consistently apply content standards.
Contribute to accessibility and inclusive design practices by incorporating WCAG requirements and plain language principles into content standards.
Monitor emerging content design, accessibility, and digital experience practices and recommend improvements.
Coordinate user research activities in collaboration with internal stakeholders and external research partners.
Support user participant recruitment, screening, scheduling, and communications.
Manage research logistics, documentation, consent processes, and operational tracking.
Assist with research synthesis activities, including documenting findings, identifying themes, and preparing insights and recommendations.
Support validation of research findings with project teams and subject matter experts.
Maintain research repositories, knowledge management practices, templates, and operational processes that improve the accessibility and reuse of research insights.
Contribute to the ongoing evolution of research operations practices and standards.
Act as a liaison between internal teams and external research vendors and partners.
Coordinate vendor activities, timelines, deliverables, and communications.
Monitor progress and escalate risks, issues, or dependencies as required.
Support procurement, onboarding, invoicing, and administrative processes related to vendor engagements.
Support the continuous improvement of design operations processes, governance, and ways of working.
Help maintain team standards, templates, repositories, design documentation, and shared resources.
Support planning, coordination, and tracking of design initiatives and operational activities.
Contribute to the management and evolution of design system documentation, content resources, and enablement materials.
Assist in developing metrics and reporting that measure adoption, effectiveness, and maturity of design practices.
Support onboarding, knowledge-sharing, training, and team enablement initiatives.

Requirements

7+ years of experience in Content Design, UX Writing, Design Operations, or a related discipline.
Experience creating, maintaining, or governing UX content standards, guidelines, design systems, or content frameworks.
Strong understanding of user-centered design principles, inclusive design principles, digital content best practices, and information architecture concepts.
Experience conducting content reviews and applying content standards to digital products and experiences.
Experience supporting enterprise design systems, content systems, or component libraries.
Experience managing content repositories, taxonomy, terminology, or information architecture assets.
Familiarity with qualitative and quantitative research methods, synthesis techniques, and insight development.
Experience coordinating user research activities, participant recruitment, or research operations.
Knowledge of accessibility standards and inclusive content design practices (WCAG).
Experience facilitating workshops, training, onboarding, or practice enablement activities.
Strong organizational, planning, and project coordination skills with exceptional attention to detail.
Excellent written and verbal communication skills, including the ability to translate complex information into clear, actionable guidance.
Experience working within large-scale enterprise digital product environments.
Experience building strong working relationships across multidisciplinary teams.
Experience developing governance models, standards, or operating practices for UX content design and UX research.
Experience measuring adoption and effectiveness of standards, frameworks, or operational programs.
Experience working within a UX Design Operations or UX Research Operations function.
Familiarity with tools such as Figma, Miro, Mural, UserTesting, Dovetail, Fable Engage, Azure DevOps, Microsoft 365, or similar collaboration and research platforms.
Fluently bilingual in both English and French, with the ability to review, evaluate, and support content design practices across both official languages.
Able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents).
Must meet the requisite government security screening requirements.

Skills

Content Design
UX Writing
Design Operations
User-Centered Design
Inclusive Design
Digital Content Best Practices
Information Architecture
Content Reviews
Enterprise Design Systems
Content Systems
Component Libraries
Content Repositories
Taxonomy
Terminology
Qualitative Research
Quantitative Research
Synthesis Techniques
Insight Development
User Research Coordination
Participant Recruitment
Research Operations
Accessibility Standards (WCAG)
Inclusive Content Design
Workshop Facilitation
Training
Onboarding
Practice Enablement
Organizational Skills
Planning Skills
Project Coordination
Attention to Detail
Written Communication
Verbal Communication
Figma
Miro
Mural
UserTesting
Dovetail
Fable Engage
Azure DevOps
Microsoft 365
English
French

Location

Ottawa
Toronto
Mississauga
Montreal
Brossard
Laval
Calgary
Edmonton
Halifax
Vancouver

Work Type

Contract
Hybrid

Experience Level

Senior
7+ years

Salary/Compensations

$96,557 to $128,743

Benefits

Competitive compensation & benefits package
Work-life balance
3 to 4 weeks paid vacation
Corporate closure period
Summer early Friday’s
No meeting Fridays
Continuous learning opportunities
Training programs
Workshops
Language training
Diverse and inclusive workplace
Wellness programs
Mental health support
Fitness programs
Volunteer opportunities

About the Company

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.
Export Development Canada (EDC) is a financial Crown corporation that empowers Canadian businesses to succeed globally by offering innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Equal Opportunity

EDC is committed to fostering employment equity and building a diverse workforce.
We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities.
At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.
We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.