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About the Role
The ideal candidate is highly organized, service-oriented, and proactive in maintaining a safe, functional, and welcoming environment. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The BSS exceeds client expectations, ensuring that the property is well-maintained, compliant with safety standards, and meets high-quality standards.
Responsibilities
- Provide warm, professional front-desk presence, assisting with access, vendor escorts, and badging issues.
- Complete conference room rounds to check lighting, meeting equipment, furniture, and stocking supplies.
- File tickets for malfunctioning meeting equipment.
- Update and replace signage throughout the building on a weekly basis.
- Support new hire tours for the client, showcasing the property and answering site-related questions.
- Collaborate with the Facilities Coordinator to monitor, control, and replenish office supplies.
- Provide timely and courteous event support, with the ability to handle last-minute changes or requests, including decor, food and beverage setup, moving furniture, stocking supplies, connecting desk power, checking meeting equipment, hanging signs, and coordinating janitorial support.
- Maintain inventory of event supplies.
- Set up and perform daily checks/resets of shared desks according to client standards.
- Assist teams with monitor, cord, or AV issues.
- Provide assistance with badge access, including activating, creating access tickets, and managing temporary badge extensions.
- Ensure all personnel entering the building have proper access and resolve all access issues.
- Assist with calendar management, ordering office or facility supplies, data entry, spreadsheet updates, and managing visitor and contractor escorts.
- Be on call for emergency maintenance issues and respond promptly.
- Maintain accurate records of maintenance work, including work orders, preventive maintenance logs, and equipment service history.
Requirements
- High school diploma or equivalent required.
- Proven experience within reception, Google Suites, CMMS systems, high client expectations, concierge, and events, preferably in an office setting.
- Ability to multitask in high-traffic environments.
- Able to maintain badge stock, follow badging and security procedures, and provide permanent/temporary badges as needed.
- Understanding of building systems (HVAC, lighting, access control, intense security protocols).
- Able to identify and report facilities issues during rounds (signage standards, safety hazards, spills, damage, outages).
- Experience with preventive maintenance concepts.
- Familiarity with vendor coordination (janitorial, security, building engineers, food and beverage, etc).
- Experience with CMMS systems and Google Suites preferred.
- Ability to lift heavy objects, work in various weather conditions, and stand or walk for extended periods.
Skills
- Communication skills
- Attention to detail
- Multitasking
- Google Suites
- CMMS systems
- Building systems knowledge
- Preventive maintenance concepts
- Vendor coordination
Education Level
- High school diploma or equivalent
Salary/Compensations
- $25.00/hr - $30.00/hr
Benefits
- Comprehensive benefits package
About the Company
- ABM is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions.
- Over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient.
- ABM serves commercial real estate, aviation, education, mission critical, and manufacturing and distribution market sectors.
- ABM has over $8 billion in annual revenue and a blue-chip client base.
- ABM delivers innovative technologies and sustainable solutions.
- ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
- ABM: Driving possibility, together.
Equal Opportunity
- ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status.
- ABM is committed to working with and providing reasonable accommodation to individuals with disabilities.
- ABM participates in the U.S. Department of Homeland Security E-Verify program.
- ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.