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About the Role

KIPP NYC is seeking a Director, People Systems and Operations to lead the design, innovation, implementation, and maintenance of HR and People systems. This role is critical in building the systems, processes, and data infrastructure that support a seamless and high-quality employee experience across our schools and Shared Services Team.

Responsibilities

Serve as the systems leader and subject-matter expert for KIPP NYC’s HCM ecosystem, including Core HR, Payroll, Time & Attendance, Benefits, Recruiting, Onboarding, Compensation, Performance Management, and related People technologies.
Develop and execute a multi-year People technology roadmap aligned with organizational strategy, evolving business needs, and the employee and manager experience.
Lead the design, configuration, integration, testing, implementation, and ongoing optimization of People systems, workflows, and automation.
Oversee integrations across HCM, Payroll, Finance, benefits, recruiting, identity and access management, and other enterprise systems.
Establish and maintain standards for system architecture, configuration, testing, documentation, release management, security, and ongoing system maintenance.
Establish and maintain People data governance standards, including data definitions, ownership, authoritative sources, role-based access and security, validation, quality controls, and recurring audits and reconciliations.
Ensure the accuracy and integrity of employee and organizational data across the employee lifecycle.
Develop and maintain processes and controls that support data integrity and payroll accuracy.
Ensure the accurate preparation, review, and approval of required federal, state, local, and other regulatory People data reporting.
Develop scalable reporting, analytics, dashboards, and service metrics.
Translate workforce and service data into actionable insights, identifying trends and areas of risk or opportunity.
Strengthen People service delivery and the employee experience through employee and manager self-service, workflow improvements, service metrics, and technology-enabled support.
Lead complex, cross-functional People technology implementations, upgrades, integrations, and operational improvement initiatives.
Establish disciplined project governance, including clear ownership, timelines, milestones, dependencies, risks, and decision-making.
Coordinate work across People, Payroll, Finance, IT, Communications, school-based teams, and other stakeholders.
Lead change management for significant system and process changes, including stakeholder engagement, communications, training, documentation, and post-launch support.
Select and manage technology vendors and consultants, including project scope, Statements of Work, deliverables, timelines, performance, costs, and escalation of implementation or service issues.

Requirements

9+ years of progressively responsible experience in Human Resources, People Operations, Employee Experience, Organizational Effectiveness, Project Management, or a related field, including significant ownership of enterprise HR technology.
3+ years of experience leading complex HR technology projects, teams, or functions.
Deep experience with a major enterprise HCM platform; UKG Pro and UKG Workforce Management experience strongly preferred.
Demonstrated experience with HRIS configuration, integrations, data governance, testing, reporting, and system controls.
Demonstrated experience leading complex cross-functional initiatives and operational improvements.
Demonstrated ability to diagnose complex system issues and translate business requirements into scalable technical solutions.
Strong project management and process improvement capabilities.
Exceptional stakeholder engagement, change management, documentation, and communication skills.
Strong systems-thinking, analytical, and problem solving skills.
Experience working in complex, multi-location organizations; experience in education, nonprofit, or other mission-driven organizations is a plus.
Strong understanding of HR and payroll business processes and the employee lifecycle.
Experience managing HR technology vendors, consultants, implementations, and Statements of Work.
Bachelor’s degree or equivalent professional experience.
Demonstrated ability to manage multiple priorities, exercise sound judgment, and lead complex work in a dynamic, fast-paced environment.
KIPP NYC LLC does not offer visa sponsorship or work authorization.

Skills

HCM platform
UKG Pro
UKG Workforce Management
HRIS configuration
Integrations
Data governance
Testing
Reporting
System controls
Project management
Process improvement
Stakeholder engagement
Change management
Documentation
Communication
Systems-thinking
Analytical skills
Problem solving

Location

New York City
Bronx
Brooklyn
Manhattan

Work Type

Full-time
Hybrid schedule
Minimum of three in-person days per week
Travel to KIPP NYC campuses

Experience Level

9+ years of experience
3+ years of experience leading complex HR technology projects, teams, or functions

Education Level

Bachelor’s degree or equivalent professional experience

Salary/Compensations

$105,060 - $131,840 per year

Benefits

Medical
Dental
Vision
403(b) retirement plan with a 50% match after 6 months
Generous Time-Off aligned with the school calendar
Up to 12 weeks of 100% parental leave
Bright Horizon Back-up Child and Elder care
Employer-paid Life Insurance
Short-term/Long-term disability
8 Weeks paid Sabbatical after 10 years
Annual professional development funds
Tuition reimbursement

About the Company

KIPP NYC Public Schools is a non-profit network of 18 free, public charter schools located in the Bronx, Brooklyn, and Manhattan.
We partner with families and communities to create joyful, academically excellent schools where every child grows up free to create the future they want for themselves and their communities.
KIPP NYC provides students with engaging academics, arts, athletics, and social–emotional learning that prepare them for college, career, and beyond.
Through KIPP Forward, we continue to support our alumni as they navigate college, career, and life.
Together, we serve more than 9,400 students, support 4,700 alumni, and employ over 1,100 dedicated team members.

Equal Opportunity

KIPP NYC LLC is committed to creating a welcoming environment that includes employees with diverse backgrounds and experiences.
KIPP NYC LLC is an Equal Opportunity Employer.
KIPP NYC LLC is committed to the principles of equal employment opportunity for all employees and applicants for employment.