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About the Role
Adams is seeking a Basket Designer to create beautifully arranged, high-quality gift baskets that meet customer specifications, maintaining fresh and appealing displays, and offering knowledgeable, friendly assistance to help customers choose or customize baskets for any occasion.
Responsibilities
- Ensure customers receive the best customer service by providing friendly, polite, and knowledgeable assistance; greet customers personally and thank them for shopping at Adams.
- Produce Adams signature baskets and design custom baskets, ensuring color coordination, neatness, and balance; create fruit bouquets if applicable.
- Keep displays stocked with an attractive array of baskets and maintain back-stock for holidays; assist with merchandising and fill self-serve bins as needed.
- Take and price customer and corporate orders in person or by phone, suggest options for various occasions, and ensure all orders are completed on time for delivery.
- Track inventory, order supplies with manager approval, & inform manager when stock is running low.
- Maintain product freshness by rotating stock, checking quality, and performing final quality control checks for packaging, sell-by dates, and presentation.
- Keep all areas of the department clean, organized, & well-stocked; receive & check deliveries for accuracy.
- If assigned, train or supervise associates and assist with related tasks such as making dipped chocolates, specialty drinks, or gift baskets.
Requirements
- Must be at least 18 years old
- Consistently move, adjust, and position items weighing up to 50 pounds
- Safely use any tools, hot air device, knives and all other tools and equipment necessary
- Ability to remain in a stationary position for duration of shift
- Occasionally ascend/descend a stepstool, stepladder, and/or ladder
- Repeating motions that may include the wrists, hands and/or fingers for duration of shift
- Communicate with others to exchange information
- Moving self in different positions to accomplish tasks including in tight and confined spaces
Skills
- Knowledge on how to create custom baskets
- Excellent customer service skills on the phone and/or in-person
- Knowledge of all sweet shop products and offers
- Ability to operate Adams’ point of sale systems
- Willingness to work collaboratively and communicate with a team of co-workers and managers
- Exhibit enthusiasm, positivity and/or knowledge about Adams’ products and quality
- Ability to demonstrate and set the example for Adams’ culture and values
Benefits
- Generous medical, dental and vision coverage (for applicable roles)
- Voluntary benefits like Pet Insurance
- Paid time off and holiday pay
- Flexible pay schedules with DailyPay
- Generous Employee Discount
About the Company
- At Adams, we prioritize creating a warm and welcoming environment for both our customers and team members.
- We believe exceptional customer service goes beyond meeting needs—it’s about treating everyone with genuine respect, kindness, and appreciation.
- Each team member is expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks.
- Additionally, we value a workplace where employees treat each other with the same courtesy and respect as our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence.