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About the Role
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members, frequently communicating and interacting with them, as well as management and staff, while maintaining excellent relationships.
Responsibilities
- Greet all members and guests upon arrival and departure.
- Monitor club access for members and non-members.
- Answer questions and handle member and guest complaints.
- Answer phone calls and provide information to prospects.
- Give tours to prospective members.
- Sell memberships, write agreements, and enter new members into the database.
- Operate Point-of-Sale system and collect balances on past due accounts.
- Organize and maintain the customer service front desk.
- Schedule appointments for fitness training sessions.
- Complete the Club Walk-Around every 20 minutes and complete checklists.
- Answer questions and give guidance to new employees.
- Perform beginning and end of shift procedures.
- Perform club housekeeping including cleaning equipment, hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and top of stalls.
- Dusting where and when necessary including vents.
- Wiping tile, walls, and doors.
- Vacuuming and mopping floors.
- Replenishing toilet paper and soap.
- Emptying trash cans.
- Maintaining organization of the cleaning closet.
- Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members.
- Perform all other duties as assigned or required.
Requirements
- High School Diploma or G.E.D. preferred.
- Previous customer service and/or sales experience preferred.
- Previous cleaning/maintenance experience preferred.
- Basic computer literacy.
Skills
- Excellent phone, communication, and interpersonal skills.
- Understand and be able to communicate the Judgment Free Zone concept.
- Accuracy with numbers.
- Ability to follow directions.
- Ability to work well independently and with others.
- Positive attitude and willingness to help others.
- Ability to maintain composure in difficult situations.
- Ability to recognize and learn from mistakes.
Location
- 502 Lakeshore - San Francisco, CA 94132
Work Type
- Part Time
Education Level
- High School Diploma or G.E.D.
Salary/Compensations
- $19.25 - $19.75 Hourly
Benefits
- Positive and professional environment where our brand promise is “Judgement Free Zone”
- Growth Opportunities: over 90% of our management team started as an entry level team member
- Competitive pay
- 401K Retirement Fund (Annual discretionary employer match up to 6%)
- Regular involvement in community outreach events
- Free employee Black Card Membership
About the Company
- As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners’ core purpose is to inspire people to change their lives (and have fun doing it)!
Equal Opportunity
- We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees.