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About the Role

The Cornell Cooperative Extension Sullivan County Ag & Food Systems Operations Coordinator provides high-level administrative, technical, and communications support for the Association with a dedicated focus on the Ag & Food Systems Department. This position uses independent judgment, moderate initiative, and discretion to carry out a substantial volume of highly complex tasks that ensure effective daily operations and cohesive internal and external communications. The Coordinator works closely with Ag & Food Systems program staff, the administrative team, volunteers, external partners, and the board of directors to advance departmental and Association-wide goals.

Responsibilities

Designing, formatting, and producing a variety of high-quality print and digital materials, including flyers, brochures, reports, directories, magazines, and program forms.
Supporting multimedia and web-based projects, including educational video creation on YouTube, and other interactive digital communications.
Enhancing Ag & Food Systems outreach and engagement.
Contributing to the Association’s coordinated media efforts.
Providing back-up communications support when needed.
Maintaining accurate records and databases.
Performing routine data collection and compilation.
Creating invoices and recording payments accurately using the Acumatica accounting system.
Developing visual graphics to support program evaluation, reporting, and outreach.
Preparing educational materials.
Coordinating registration and logistics for events, often involving farms, growers, community partners, and agricultural stakeholders.
Providing general office functions such as customer service and reception.
Arranging and supporting meetings and program functions.
Managing facility access for staff, volunteers, and visitors.
Maintaining departmental meeting spaces, inventory, signage, and essential operational supplies.
Supporting the Association’s efforts to sustain a welcoming, respectful, and accessible environment for all program participants, partners, and community members.
Participating actively in administrative and program team discussions, providing administrative knowledge-based input into the development of policies and procedures.
Contributing actively to administrative portions of planning, evaluation protocols proposed in project grants, organizing systems for newly emerging programs and revisions of existing programs.
Anticipating and planning for delegated and assigned administrative functions in marketing, mass and social media marketing efforts.
Assisting with planning marketing efforts.
Assisting with planning for the Association’s volunteer staffing needs.
Assisting with internal cash controls, including mailing checks, bank deposits, issuing/reconciling receipts.
Reviewing, assessing, and verifying the completeness, accuracy, and timeliness of all enrollment data and payments received.
Ensuring security and confidentiality of enrollment, registration, and payment data and information.
Identifying operational problems, issues, concerns, and possible solutions and collaborating with Supervisor to take appropriate corrective action.
Assisting with onboarding new staff and volunteers on navigating relevant administrative policies, procedures, technology systems, and guiding principles.
Providing information to program volunteers as needed related to administrative tasks for program.
Guiding the delegated and assigned administrative functions in marketing, mass and social media marketing efforts.
Assisting in the general administration of marketing efforts.
Guiding the administration of the Association’s volunteer staffing needs.
Answering general inquiries and correspondence in a timely manner from various communication channels.
Screening, responding to, and assisting constituents via phone calls, email, and written correspondence.
Providing administrative support to the Association and all program areas.
Conducting mailings, making calls, and distributing surveys with participants and constituents for all programs.
Updating participant evaluations, forms, flyers, and promotional materials for all programs as needed.
Implementing communication and marketing plans including Annual Reports, Newsletters, Social Media communications, public relations, event marketing, and fundraising marketing/communications.
Designing and technically executing dynamic and interactive user-friendly web pages using HTML and CSS.
Ensuring website/social media content contains current and timely news and information.
Supporting educator staff with preparation of program brochures and flyers suggesting graphics illustration and text, as well as general Association brochures and displays.
Acting as a production and marketing resource for staff utilizing InDesign, Photoshop, Illustrator and/or Acrobat.
Assisting program leadership to maintain trust-based working relationships with diverse participants, partners, community organizations and other key stakeholders.
Scheduling and coordinating meetings, appointments, travel, and special events as needed.
Producing word processing documents including letters, newspaper/radio releases, and reports.
Assisting with the preparation, distribution, proofreading, and mailing of brochures, magazines, event flyers, certificates, and other publicity.
Creating and maintaining organized and up-to-date files and database(s) for program and related administrative areas.
Effectively utilizing software programs to perform routine data collection utilizing worksheets and databases for data entry and report generation.
Processing and maintaining magazine subscriptions and enrollments.
Timely printing and mailing of newsletters and magazines, as assigned.
Maintaining up-to-date inventory of Ag and Food Systems program supplies.
Operating/maintaining basic office equipment including copiers, computers, calculators, postage meters; and other office equipment.
Troubleshooting problems and coordinating repairs for office equipment.
Coordinating refreshments, room set-up, and clean-up for meetings and events.
Processing and maintaining class and special event registrations, web publicity, and monies.
Collaborating with administrative staff to provide general office and reception support as necessary/required.
Participating in team decision-making activities as needed.
Recording, transcribing, and distributing minutes of meetings, maintaining confidentiality and professionalism.
Gathering information requested by Board Members, Administrative Team, and Executive Director.
Providing administrative support to the Administrative Team on confidential matters.
Providing administrative support to the Human Resources Function, as needed.
Providing administrative support to the Marketing Function, as needed.
Providing administrative support to Finance during contract and budget process.
Developing and pursuing a professional development plan to increase competencies relative to position accountabilities and to address changes and Association priorities.
Collaborating in activities that are in general support of Cornell Cooperative Extension.
Performing other duties as assigned.
Supporting the Association to maintain a safe working environment.
Being familiar with and striving to follow any applicable federal, state, local regulations, Association health and safety policy/procedure/requirement and standard.
Acting proactively to prevent accidents/injuries and communicating hazards to supervisors when identified.
Demonstrating respect and compassion in all interactions with clientele, staff, volunteers and the public.
Assisting the Cornell Cooperative Extension system in reaching out to all audiences.
Adhering to established Cornell Cooperative Extension Association of Sullivan County policies, procedures and Cornell Cooperative Extension Skills for Success.
Contributing to the overall success of the organization by performing all assigned duties in a professional, timely and accurate manner.

Requirements

Associate’s Degree or Equivalent Education. GED/High School Diploma plus 1-year transferrable program/functional experience may substitute.
Experience relevant to the role of the position.
Proficiency with windows-based software including use of the internet and Microsoft Office Suite including Outlook, Word, PowerPoint, Publisher, and Excel.
Ability to interpret and follow Cornell University’s branding guidelines for CCE.
Experience in using social media (Facebook, Twitter, etc.) and QR code generating in a professional setting for PR and marketing purposes.
Ability to design and technically execute creative, dynamic and interactive user-friendly web pages using HTML and CSS.
Ability to work independently, make independent decisions, delegate tasks and attend to details.
Ability to plan and organize work responsibilities according to priorities developed with immediate Supervisor.
Ability to work with a high degree of integrity, sound professional judgment, and the ability to handle confidential and sensitive information.
Ability to follow oral and written instructions and assume responsibility with general guidelines and direction.
Ability to communicate effectively through verbal, written and visual channels using traditional methods and educational tools, as well as electronic technology (e.g., video, audio, computers, etc.).
Ability to effectively participate in professional team efforts.
Ability and willingness to work with diverse audiences and maintain cultural sensitivity.
Ability to relate effectively to co-workers, advisors, community, youth, and professional leaders.
Ability to meet travel requirements associated with this position.
Ability to work flexible hours which may include evenings and/or weekends, as appropriate.
Experience in database entry.
Experience in publishing public materials (magazines, press releases, etc.).
Experience in Information Technology services.
Ability to communicate effectively in both English and Spanish (written and verbal).
Experience in working effectively in collective team efforts.
Experience in collaborating with volunteers and interns.
Ability to identify and utilize local resources from the community.
Proficiency or basic experience using Adobe Creative Cloud programs, especially Acrobat, InDesign, Illustrator, Photoshop, and Premiere/Rush.
Demonstrated ability to create and maintain complex and unique databases of information.

Skills

Word processing
IT troubleshooting
Data input and management
Strategic social media marketing
Advertisement coordination
Video editing
Website administration
Spreadsheet development
Desktop publishing using Canva and Adobe programs
HTML
CSS
Microsoft Office Suite (Outlook, Word, PowerPoint, Publisher, Excel)
Acumatica accounting system
Canva
Adobe Creative Cloud (Acrobat, InDesign, Illustrator, Photoshop, Premiere/Rush)

Location

Sullivan County

Work Type

Full-time
37.5 hours per week

Experience Level

1-year transferrable program/functional experience (may substitute for Associate's Degree)
Experience relevant to the role
Experience in database entry
Experience in publishing public materials
Experience in Information Technology services
Experience in using social media for PR and marketing
Experience with Adobe Creative Cloud programs
Experience in working effectively in collective team efforts
Experience in collaborating with volunteers and interns

Education Level

Associate’s Degree or Equivalent Education
GED/High School Diploma

Salary/Compensations

$24.75 to $25.74 per hour

Benefits

Vacation, Sick and Personal time
Paid Holidays
NYS Health Insurance Program (including Dental Insurance)
NYS Retirement
Long-term Disability Insurance
Voluntary Tax Deferred Annuity
Voluntary Flexible Spending Accounts
Voluntary Term Life Insurance
Voluntary Personal Accidental Insurance
Voluntary Legal Plan Insurance
Voluntary Long Term Care Insurance
Voluntary Auto and Homeowner’s Insurance
Voluntary Pet Insurance
Voluntary New York’s College Savings Program

About the Company

Cornell Cooperative Extension is a collaboration among Cornell University, the United States Department of Agriculture, the State of New York, and the residents of New York State.
Per NYS Law, county and regional extension service associations are subordinate government agencies.
This employment opportunity is with the entities listed and not with Cornell University.

Equal Opportunity

The Association may make reasonable accommodations to enable applicants to participate in the hiring process and employees to perform the essential functions of their job.