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About the Role
As a Housekeeper, you are a vital member of our team, contributing directly to the comfort and satisfaction of our guests. Your role involves maintaining cleanliness and orderliness throughout the hotel, ensuring a positive first impression for our guests. This individual shall be well-versed on hotel-brand standards and guest expectations.
Responsibilities
- Warmly and professionally greet all guests.
- Thoroughly clean and sanitize guest rooms and public areas according to established standards.
- Demonstrate a keen eye for detail in performing tasks such as bed-making, dusting, vacuuming, and bathroom cleaning.
- Maintain, clean and stock the housekeeping closets and carts, contributing to an organized work environment.
- Adhere to established cleaning protocols and safety standards.
- Respect guest privacy, including guest belongings, with a high degree of integrity.
- Promptly and effectively handle guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
- Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
- Seek feedback from guests to identify areas for improvement and relay compliments to the team.
- Follow safety guidelines and use protective equipment as necessary.
- Complete assigned rooms within the allocated time frame, maintaining a balance between speed and thoroughness.
- Ensure that rooms are well-stocked with amenities and linens and report any maintenance issues or lost and found items promptly and accurately.
- Stay informed about updated procedures and quality assurance inspections and incorporate them into daily tasks.
- Prioritize tasks based on guest check-ins, check-outs, and special requests in order to minimize guest wait times.
- Demonstrate effective communication with front desk, maintenance, and other departments to coordinate tasks and address any issues.
- Collaborate with team members to find solutions and prevent recurring problems.
- Escalate complex issues to the appropriate supervisor or department when necessary.
Requirements
- Strong work ethic, reliability, and ability to work independently.
- Physical stamina and ability to perform repetitive tasks.
- Must be available to work morning shifts.
- Must be available to work on weekends & holidays.
- Regularly required to stand for an entire shift or for an extended amount of time.
- Must use hands to feel or handle and reach with hands and arms.
- Frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
- Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Skills
- Cleanliness
- Attention to detail
- Integrity
- Guest service
- Communication
Location
- Onsite
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- Competitive wages
Benefits
- Vacation and Paid Time Off
- Hotel discounts at brand properties
- Holiday Pay for worked holidays
- Birthday Pay: A full paid day on your birthday!
- Dental Insurance
- Vision Insurance
- Term Life Insurance
- Short-Term Disability Insurance
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Long-Term Care with Life Insurance
- Legal Services
- Pet Wellness
- Travel Insurance
About the Company
- Sincere Hospitality is a management company founded on the basis of placing people at the heart of everything we do.
- We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.
Equal Opportunity
- Sincere Hospitality is an equal opportunity employer and values diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.