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Tailor your resume to this Hotel Front Desk Agent/ Guest Service Agent role.
Rezi rewrites your resume against Resorts World Catskills's job description. Free.
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Don't guess if your resume is good enough.
See how it scores against the Hotel Front Desk Agent/ Guest Service Agent posting at Resorts World Catskills — free, in seconds.
About the Role
The Guest Services Agent at Resort World plays a pivotal role in logistical operations, directly impacting guest satisfaction and hotel success. Agents must consistently embody professionalism, maintain a positive attitude, possess comprehensive operational knowledge, and demonstrate attention to detail.
Responsibilities
- Maintain 5-star service standards.
- Maintain knowledge of hotel occupancy, special events, and in-house groups.
- Book guest accommodations, room, show, or restaurant reservations.
- Communicate with guests and manage guest relations.
- Handle guest complaints and address difficult situations.
- Present messages and packages to guests.
- Present keys and offer bell attendant assistance, explaining hotel services if needed.
- Conduct follow-up calls to ensure guest satisfaction.
- Check guests in and out of the hotel.
- Offer a sincere greeting and ascertain guest satisfaction upon arrival.
- Arrange transportation for guests.
- Ensure guests depart satisfied.
- Thank guests for their stay and encourage return visits.
- Adhere to credit, check-cashing, and cash-handling policies.
- Handle assigned bank and perform account postings.
- Perform other assigned tasks.
Requirements
- Must be 21 years or older.
- Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
- Regularly required to talk or hear.
- Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
- Occasionally required to reach with hands and arms, sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Requires moderate physical ability to lift or maneuver at least twenty (20) pounds.
- Requires prolonged standing during the shift.
Skills
- Good communication skills.
- Attention to detail.
- Organizational skills.
- Guest service oriented.
- Ability to function in a noisy, hectic, and crowded environment.
- Ability to handle numerous duties simultaneously.
- Willing to work as a team member.
- Comfortable interacting and engaging in conversation.
- Ability to do multiple tasks.
- Adaptable under stress.
- Flexible.
- Utilize good common sense.
Experience Level
- Prior experience in guest service preferred.
Education Level
- High school diploma, GED, or relevant experience.