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About the Role

EDC helps Canadian businesses succeed abroad by providing them with the financial tools and expertise they need to explore new markets and reduce risks, with the goal of building a better Canada and a better world through trade.

Responsibilities

Support the development, maintenance, and governance of enterprise content design standards, guidelines, templates, and best practices.
Contribute to the development and modification of content standards to promote consistency, accessibility, clarity, and usability in digital experiences.
Conduct content reviews and provide recommendations to ensure deliverables align with current standards and guidelines.
Collaborate with UX designers, accessibility specialists, product teams, and stakeholders to drive adoption of content design practices.
Facilitate the integration of content standards into design systems, templates, components, and deployment workflows.
Develop and update related resources, examples, and documentation to enable teams to apply content standards consistently.
Promote accessibility and inclusivity in design practices by incorporating Web Content Accessibility Guidelines (WCAG) requirements and plain language principles into content standards.
Monitor emerging practices in content design, accessibility, and digital experience, and recommend improvements.
Coordinate user research activities in collaboration with internal stakeholders and external research partners.
Support participant recruitment, screening, scheduling, and communications for user research.
Manage research logistics, documentation, consent processes, and operational tracking.
Participate in research synthesis activities, including documenting findings, identifying themes, deriving insights, and formulating recommendations.
Support the validation of research findings in collaboration with project teams and subject matter experts.
Maintain research repositories, knowledge management practices, templates, and operational processes that enhance the accessibility and reusability of research data.
Contribute to the continuous evolution of research practices and standards.
Liaise between internal teams and external vendors and partners involved in research.
Coordinate vendor activities, timelines, deliverables, and communications.
Monitor progress and report on risks, issues, or dependencies as applicable.
Support procurement, onboarding, invoicing, and administrative processes related to vendor relationships.
Support continuous improvement of design-related processes, governance, and ways of working.
Contribute to maintaining team standards, templates, repositories, design documentation, and shared resources.
Support the planning, coordination, and tracking of design initiatives and operational activities.
Contribute to managing and improving design system documentation, content-related resources, and supporting materials.
Contribute to the development of metrics and reports to measure the adoption, effectiveness, and maturity of design practices.
Support team onboarding, knowledge sharing, training, and support initiatives.

Requirements

Over 7 years of experience in content design, UX writing, design operations, or a related field.
Experience creating, updating, or governing UX-related standards, guidelines, design systems, or frameworks.
Excellent understanding of user-centered design principles, inclusive design principles, digital content best practices, and information architecture concepts.
Experience reviewing content and applying content standards to digital products and experiences.
Experience supporting enterprise design systems, content systems, or component libraries.
Experience managing content repositories, taxonomy, terminology, or information architecture assets.
Knowledge of qualitative and quantitative research methods, synthesis techniques, and deriving insights.
Experience coordinating user research activities, participant recruitment, or conducting research activities.
Knowledge of accessibility standards and inclusive content design practices (WCAG).
Experience facilitating workshops, training, onboarding, or practice-building activities.
Strong organizational, planning, and project coordination skills with exceptional attention to detail.
Excellent written and verbal communication skills, with the ability to translate complex information into clear, actionable guidance.
Experience in large-scale enterprise digital product environments.
Experience building strong working relationships with multidisciplinary teams.
Experience developing governance models, standards, or operating practices for content design and UX research.
Experience measuring the adoption and effectiveness of standards, frameworks, and operational programs.

Skills

Figma
Miro
Mural
UserTesting
Dovetail
Fable Engage
Azure DevOps
Microsoft 365
Collaboration platforms
Research platforms
English
French

Location

Ottawa
Toronto
Mississauga
Montreal
Brossard
Laval
Calgary
Edmonton
Halifax
Vancouver

Work Type

Hybrid
Contractual/Temporary

Experience Level

Over 7 years

Salary/Compensations

96,557 $ to 128,743 $

Benefits

Competitive compensation and benefits package
Good work-life balance
Opportunity to contribute to building a better Canada and a better world through trade
Hybrid work options
Three to four weeks of vacation
A period of closure
Shortened summer Fridays
Meeting-free Fridays
Continuous learning opportunities
Training programs
Workshops
Language training
Diverse and inclusive workplace
Employment equity
Wellness initiatives
Mental health support
Fitness programs
Community investment
Volunteer activities
Social responsibility programs

About the Company

At EDC, we help Canadian businesses succeed abroad.
As a federal Crown corporation, EDC provides innovative financial solutions and expert advice to help businesses explore new markets, mitigate their risks, and grow.
We are committed to fostering employment equity and building a diverse workforce.
We are committed to creating a safe and inclusive environment that respects people of all backgrounds, abilities, and skills.
EDC fosters a culture of inclusion and belonging where everyone has an equal opportunity to develop, grow, succeed, and reach their full potential.

Equal Opportunity

EDC is committed to fostering employment equity and building a diverse workforce.
We are committed to creating a safe and inclusive environment that respects people of all backgrounds, abilities, and skills.
EDC fosters a culture of inclusion and belonging where everyone has an equal opportunity to develop, grow, succeed, and reach their full potential.
Preference will be given to candidates who are legally entitled to work in Canada at the time of application (Canadian citizens or permanent residents).
Candidates must meet government security clearance requirements.