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About the Role
As an IT Solutions Engineer, you will provide both scheduled onsite and remote support to clients. You will collaborate with a team of engineers to deliver proactive maintenance and technical expertise, acting as a trusted technology partner. This role also serves as a Level 2 escalation resource for the Service Desk, resolving complex technical issues.
Responsibilities
- Collaborate with the team to develop and implement IT solutions tailored to meet client needs
- Provide on-site and remote technical support to clients, including troubleshooting hardware, software, and network-related issues
- Conduct proactive system monitoring and preventive maintenance tasks
- Accurately document all client interactions, activities, configurations, and resolutions in LMT’s PSA platform
- Ensure accurate client documentation by regularly reviewing and updating documentation
- Regularly communicate with clients on the status and resolution of issues
- Participate in the Level 2 support call queue
- Respond to ticket escalations
- Prioritize and manage multiple service requests while meeting established response and resolution goals (SLAs)
- Stay current with emerging technologies through continuous learning and professional development
- Perform after-hours on-call duties on a rotating basis
Requirements
- Minimum five (5) years of experience supporting servers, workstations, printers and network switches
- Experience servicing and troubleshooting Microsoft Windows Server, Exchange Server, DNS, DHCP Server, SQL Server, and AD
- Experience servicing and troubleshooting 365 user, mailbox, and SharePoint accounts
- Experience servicing and troubleshooting Microsoft Hyper-V or ESXi hypervisors
- Experience servicing and troubleshooting Microsoft Windows 10, 11
- Experience servicing and troubleshooting Microsoft Office Suite
- Experience troubleshooting enterprise systems
- Ability to diagnose and prioritize client issues and properly manage client expectations
- Demonstrated problem-solving skills and critical thinking ability
- Strong documentation habits and process-driven mindset
Skills
- Microsoft Windows Server
- Exchange Server
- DNS
- DHCP Server
- SQL Server
- AD
- 365 user, mailbox, and SharePoint accounts
- Microsoft Hyper-V
- ESXi hypervisors
- Microsoft Windows 10
- Microsoft Windows 11
- Microsoft Office Suite
- Enterprise systems troubleshooting
- VMWare
- Hyper-V
- Enterprise backup solutions
- SonicWall
- Microsoft Azure Cloud Computing Services
- Microsoft Intune
- Cybersecurity solutions
- ConnectWise
Location
- Pittsford, NY
- Rochester region
- Buffalo area
Work Type
- Onsite
- Remote
Experience Level
- Minimum five (5) years of experience
Education Level
- A+
- MCP
- MCSE
- CCNA
Salary/Compensations
- Competitive base salary
- Quarterly bonus program
Benefits
- 18 days of PTO
- $900 a month contribution to Benefits Package
- Quarterly bonus potential
- Company matched 401k plan, up to 4%, after 6 months of active employment
- Mileage reimbursement
- Home internet reimbursement
- Company cell phone provided
- Company paid professional development opportunities for professional certifications and soft skills training
- Opportunities for community involvement
About the Company
- LMT Technology Solutions (www.LMTtech.com) helps organizations thrive by ensuring their technology is secure, reliable, and aligned with their business objectives.
- We Lead, Manage, and Transform our clients' technology environments by delivering solutions that empower them to leverage technology with confidence.
- As a trusted Managed Service Provider (MSP), we deliver comprehensive technology services, including managed IT, co-managed IT, professional services, cybersecurity, cloud solutions, and strategic consulting.
- We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team.
- We strive to make our employees feel valued and appreciated through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit.