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About the Role
A Technician is responsible for the setup and operation of basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. This role reports to an Operations Manager, Operations Director, or Director of Event Technology.
Responsibilities
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
- Strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure their needs are met and equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel or client relationship.
- Demonstrates basic operational ability to troubleshoot and problem-solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
- Follows all venue safety requirements and supplier protocols.
- Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
- Uses equipment sheets to determine equipment scheduled for setup and strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Works with clients to finalize invoices.
- Completes order entries in Navigator, as needed.
- Loads, unloads, or stores gear and equipment, as needed.
- Prepares, labels, and scans equipment, as needed.
Requirements
- High School Diploma required.
- Associate degree is preferred.
- Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
- 1 year of customer service or hospitality experience is preferred.
- 1 year of audio-visual experience or equivalent in an educational environment is preferred.
- A valid driver’s license is required for team members that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
Skills
- Hospitality
- Ownership
- Instills Trust
- Safety Conscious
- Action Oriented
- Tech Savvy
- Communicates Effectively
Location
- Hotel
- Warehouse
- Event venues
Work Type
- On-call status
- Irregular hours
Experience Level
- 1 year of customer service or hospitality experience preferred
- 1 year of audio-visual experience or equivalent in educational environment preferred
Education Level
- High School Diploma
- Associate degree preferred
- Technical Level 3 Certification
Salary/Compensations
- $19.00 - $23.00 per hour
About the Company
- We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.
- For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).