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About the Role
Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. This role begins a journey defined by a love for luxury leather goods and unwavering dedication to exceptional service. The SoHo flagship requires experienced leaders who consistently deliver memorable experiences to discerning customers.
Responsibilities
- Proactively drive sales revenue and implement action plans to boost performance and collaboration.
- Represent Polène’s excellence and champion products in the flagship store.
- Deliver and maintain an exceptional customer experience.
- Identify and act on market opportunities to attract new customers.
- Champion the implementation of premium CRM best practices.
- Collaborate with headquarters teams to drive operational and strategic excellence in-store.
- Assist with stock management, working closely with the stock team, and ensure clear communication with the Procurement Officer.
- Enhance customer service processes such as repairs, warranties, returns, and exchanges to optimize efficiency and satisfaction.
- Foster a collaborative, positive working environment, embodying the DNA of Maison Polène.
- Work with the Retail Excellence and Training Manager to identify and address team training needs.
- Optimize staff management and scheduling to ensure seamless store operations.
- Participate in recruiting, onboarding, and training new employees.
- Inspire, challenge, and engage the team through dynamic daily briefings and ongoing motivation.
Requirements
- Minimum 5 years’ Store Manager experience with a luxury brand.
- Strong leadership and team management skills: a natural motivator, able to unite and inspire others.
- Demonstrated abilities in business development, performance management, and organization.
- Fluent in English.
- Proficient in Microsoft Office and Google Workspace.
Skills
- Business Development
- Performance Management
- Organization
- Leadership
- Team Management
- Customer Service
- CRM
- Stock Management
- Recruiting
- Onboarding
- Training
- Microsoft Office
- Google Workspace
Location
- SoHo, New York City
Work Type
- Full-time
Experience Level
- Minimum 5 years’ Store Manager experience
Salary/Compensations
- $100,000-$110,000
- Bonus incentive
- Monthly + quarterly performance bonuses
Benefits
- Monthly ICHRA medical stipend
- Dental & vision insurance with employer contributions
- 401(k) plan
- Paid Time Off, including vacation and sick time
- Employee discount on leather goods and jewelry
- Complimentary ClassPass membership
- Commuter benefits
About the Company
- Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature.
- As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at every organizational level.
- Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.
- Be a part of the Polène story—join us in our flagship store and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.
Equal Opportunity
- Polène is an equal opportunity employer.
- We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.