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About the Role
This role is pivotal in ensuring the reliability, scalability, and optimal performance of our global cloud-based POS SaaS platform, which is critical to our customers' success. This position is also responsible for driving innovative engineering solutions to improve the developer experience and for managing cross-department stakeholders.
Responsibilities
- Coach, mentor, guide, and motivate a senior team of cross-functional cloud platform engineers
- Drive all cyclical people management activities, including performance management, goal setting, and individual development plans
- Foster a positive work environment that encourages teamwork, creativity, innovation and high performance
- Develop and execute a strategic vision for the SRE team, aligning them with the company's objectives and goals
- Understand business units roadmaps and interaction across the business
- Help define team’s vision, rationalize and prioritize projects with the emphasis on improving developer experience, production stability and scalability
- Build and project manage the team’s roadmap, establish the processes to execute on it, and keep the team on track
- Lead the design and implementation of scalable, reliable, and efficient infrastructure solutions for our global cloud-based POS SaaS platform, leveraging modern cloud technologies and principles
- Drive automation efforts to streamline deployment, monitoring, and operational processes, enhancing the efficiency of our systems
- Work closely with engineering, product, and SRE teams from other departments to facilitate effective collaboration and alignment on platform goals and initiatives
- Drive cross-org projects effectively
- Communicate effectively with stakeholders to provide updates, gather requirements, and address concerns, ensuring transparency and fostering trust
- Take part in our On-Call rotation roster
Requirements
- Proven experience working autonomously on projects across multiple streams of work
- A track record of successful project delivery through high-performing teams
- Extensive hands-on experience with cloud infrastructure providers such as AWS and GCP
- Proven expertise in orchestrating and managing infrastructure through code, streamlining operations and promoting automation
- Experience across engineering and leadership roles
- Ability to lead large teams across complex projects, and shape the strategic and technical direction of the platform engineering team
- Ability to provide strategic direction and set long-term team objectives
- Proven experience implementing improvements to processes that span across the boundaries of your own teams
- Led medium to large-sized teams of platform engineers
- Applicants must disclose any criminal convictions, and criminal record checks are conducted as part of our hiring process for this role
Skills
- Site Reliability Engineering
- Developer Experience
- CI/CD pipelines
- High-availability
- Scalable production environments
- Cloud-based POS SaaS platform
- Cloud technologies
- Infrastructure as code
- Automation
Location
- Canada
Work Type
- Flexible work environment
- Remote work policies
Experience Level
- Manager
- Senior team leadership
- Leadership roles
- Experience across engineering and leadership roles
- Ability to lead large teams across complex projects
Salary/Compensations
- $150,000 TO $185,000CAD
Benefits
- Flexible paid time off
- Equity options
- Contributions to your pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups
- Employee led networks
- Social committees
- Sponsored sports teams
- Computer purchase program
- Enhanced parental leave
- Medical insurance
- Dental insurance
- Life insurance
- Disability insurance
- RRSP plan and match
- Paid parental leave top-up
About the Company
- Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
- Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
- Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
- With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Equal Opportunity
- Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
- Lightspeed welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.