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About the Role

The IT Manager – Business Services leads technology strategy, delivery, operations, and continuous improvement for enterprise shared services departments. This role partners with business leaders to align technology roadmaps with strategic priorities and deliver secure, reliable solutions that enhance workforce experience and operational performance.

Responsibilities

Serve as the primary IT leader for HR, Payroll, Marketing and Communications, Sustainability, Regulatory, and other shared services stakeholders.
Develop and maintain business-aligned technology roadmaps.
Lead planning, prioritization, delivery, and operational support for applications and platforms.
Partner with business leaders to define outcomes, success measures, funding needs, risks, and dependencies.
Manage delivery teams, product owners, business analysts, engineers, vendors, and shared technology partners.
Drive continuous improvement by simplifying processes and increasing adoption of digital capabilities.
Ensure solutions comply with cybersecurity, data privacy, records retention, accessibility, audit, regulatory, and enterprise architecture standards.
Oversee vendor performance, contract execution support, service levels, financial tracking, and issue resolution.
Support agile, product-centric, and portfolio-based ways of working.
Lead incident, problem, change, and release management activities.
Prepare executive-ready status updates, recommendations, business cases, and decision materials.
Develop team members through coaching, performance management, role clarity, feedback, and career development.
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.

Requirements

Strong understanding of enterprise application delivery, product management, agile delivery practices, IT service management, vendor management, and portfolio governance.
Ability to translate business strategy into technology capabilities, roadmaps, investment plans, delivery backlogs, and measurable outcomes.
Knowledge of HR, payroll, communications, sustainability, regulatory, and shared services processes, including sensitive data handling and compliance considerations.
Working knowledge of systems integration, application lifecycle management, cloud services, data management, reporting, automation, cybersecurity, privacy, and audit controls.
Strong financial acumen, including budgeting, forecasting, business case development, cost management, and technology investment prioritization.
Excellent communication skills with the ability to present complex technical topics in clear business language.
Strong problem-solving, decision-making, facilitation, negotiation, and conflict-resolution skills.
Minimum of ten (10) to twelve (12) years of progressive experience in information technology, business applications, product delivery, business relationship management, or enterprise shared services technology leadership.
Experience supporting HR, Payroll, Communications, Sustainability, Regulatory, Finance, Legal, or other corporate shared services functions is strongly preferred.
Demonstrated experience managing application portfolios, technology roadmaps, production support, enhancements, and project delivery in a complex enterprise environment.
Experience leading teams, vendors, and cross-functional partners.
Experience with SaaS platforms, ERP/HCM systems, payroll systems, CRM, content management, workflow automation, reporting, analytics, integration platforms, and cloud-based solutions is preferred.
Applicants requiring visa sponsorship will not be considered.

Skills

Enterprise application delivery
Product management
Agile delivery practices
IT service management
Vendor management
Portfolio governance
Systems integration
Application lifecycle management
Cloud services
Data management
Reporting
Automation
Cybersecurity
Privacy
Audit controls
Financial acumen
Budgeting
Forecasting
Business case development
Cost management
Technology investment prioritization
Communication
Problem-solving
Decision-making
Facilitation
Negotiation
Conflict-resolution
SaaS platforms
ERP/HCM systems
Payroll systems
CRM
Content management
Workflow automation
Analytics
Integration platforms
Cloud-based solutions

Location

Work Type

Hybrid
Regular

Experience Level

10-12 years of progressive experience in information technology, business applications, product delivery, business relationship management, or enterprise shared services technology leadership.

Education Level

Bachelor’s degree in information technology, Computer Science, Business Administration, Engineering, or a related discipline, or equivalent related experience.
Advanced degree or relevant leadership, agile, product management, ITIL, cloud, cybersecurity, or project management certification is desirable.

Salary/Compensations

$158,310.00-$175,900.00

Benefits

Competitive total rewards program
Overview of benefits programs available on careers site
Eligible for a potential incentive

About the Company

Eversource Energy is committed to supporting work-life balance.
Eversource Energy is a VEVRAA Federal Contractor.

Equal Opportunity

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.