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About the Role

The Catering Captain is responsible for executing exceptional hospitality and catering services across various events. This role serves as the primary onsite lead during catered events, partnering with the Catering Manager to ensure flawless execution and exceptional guest experiences. The Catering Captain embodies luxury hospitality principles, requiring attention to detail, a guest-first mentality, and seamless service delivery in a fast-paced corporate dining environment.

Responsibilities

Owns catering event execution from setup through service and breakdown, ensuring seamless hospitality experiences and operational excellence.
Serves as the primary onsite lead during catering functions, executive meetings, VIP visits, and workplace hospitality events.
Delivers elevated hospitality and service standards modeled after luxury hotel and conference service environments.
Maintains accountability for catering presentation standards, room readiness, food displays, beverage stations, signage, and event aesthetics.
Conducts event walkthroughs and quality checks prior to guest arrival to ensure complete readiness and execution.
Ensures all catering orders are delivered accurately, on time, and according to established service specifications and guest expectations.
Anticipates guest needs and proactively resolves service opportunities before they impact the guest experience.
Supports executive dining, client meetings, board meetings, town halls, receptions, conferences, and special events.
Partners closely with the Catering Manager, Culinary Team, Workplace Experience, Facilities, Security, and Operations teams to ensure successful event execution.
Drives a Guest First culture through professionalism, engagement, responsiveness, and superior hospitality.
Maintains strong relationships with clients, executive assistants, event planners, and stakeholders while serving as a trusted hospitality partner.
Ensures compliance with food safety, sanitation, HACCP, allergen management, EHS requirements, and workplace safety standards.
Monitors food quality, presentation, temperatures, replenishment levels, cleanliness, and guest satisfaction throughout service.
Maintains catering inventories, including linens, smallwares, beverage equipment, serviceware, display pieces, and hospitality supplies.
Supports inventory control processes, product replenishment, ordering requests, equipment organization, and storage standards.
Utilizes catering software, digital communication tools, reporting platforms, and client-supported technology to support operational execution and communication.
Assists the Catering Manager with onboarding, training, and reinforcement of service standards, hospitality expectations, and catering procedures.
Maintains a strong and intentional floor presence during events, making real-time decisions to ensure service continuity and guest satisfaction.
Addresses operational and safety concerns proactively, ensuring timely resolution and adherence to all company and client standards.
Demonstrates exceptional attention to detail, ensuring all hospitality experiences reflect luxury service standards.
Maintains flexibility to support events scheduled during early mornings, evenings, weekends, and holidays based on business needs.
Other duties as assigned.

Requirements

Must have and maintain an active Food Handler Certification (ServSafe and/or other local state-required certification) and adhere to local food handler requirements.
Ability to lift and carry up to 40 pounds.
Ability to safely push and maneuver catering carts, equipment, and event materials.
Maintain exceptional standards of attendance, punctuality, professionalism, and appearance.
Demonstrate a commitment to world-class hospitality, guest service excellence, and client satisfaction.
Ability to work flexible schedules based on catering and event demands.
Authorized to work in the U.S.

Skills

Exceptional hospitality and guest service skills.
Interpersonal and organizational skills.
Luxury hotel, banquet, catering, conference services, or corporate hospitality experience preferred.
Sense of urgency.
Excellent verbal communication skills.
Excellent multitasking and prioritization abilities.
Exceptional customer service skills.
Professional appearance and polished demeanor.
Strong attention to detail and presentation standards.
Ability to move throughout meeting spaces, cafés, dining rooms, conference centers, and kitchens.
Knowledge of food safety and sanitation practices in the workplace.
Ability to anticipate guest needs and proactively deliver solutions.
Strong problem-solving and decision-making abilities.
Working knowledge of catering operations, banquet service, conference services, and executive hospitality.
Proficiency with digital communication platforms, catering systems, and workplace technology tools.

Location

Onsite

Work Type

Full-time
Monday to Friday: 12:00PM - 8:30 PM

Experience Level

3+ years of experience in catering, conference services, luxury hospitality, executive dining, fine dining, workplace hospitality, or customer service environments.
Experience supporting high-profile clients, executives, VIP functions, or luxury hospitality operations strongly preferred.

Education Level

High school diploma or GED required.
Hospitality Management, Hotel Management, Culinary Arts, Event Management, or related education preferred.

Salary/Compensations

$38.00 per hour

Benefits

No Weekends
Snacks and meals provided during shifts
Medical, Dental, and Vision Insurance
13 paid holidays
401K with match
Vacation and Sick days

About the Company

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Equal Opportunity

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.