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About the Role

The International Business Manager is responsible for import commodity supplies, market clearing sales, and domestic customers with a global presence, managing commercial relationships with various stakeholders.

Responsibilities

Lead all aspects of international sales and import commodity purchases of dairy ingredients to meet strategic objectives and achieve growth and profit goals.
Develop business relationships, determine customer needs, identify opportunities, negotiate contracts, and manage forecasts.
Collaborate with supporting teams and cross-functional teams to align requirements for international ingredients trade, including registrations, documentation, duties, logistics, and market analysis.
Coordinate international sales efforts with other Lactalis Groupe stakeholders to attain best value for Lactalis Canada and the Groupe.
Manage and develop existing and new domestic business by building relationships, understanding customer needs, proposing solutions, and ensuring ongoing support.
Ensure domestic customer day-to-day needs are met by communicating with functional areas and resolving issues.
Manage and develop reports to achieve goals, including delegating responsibilities, setting goals, and assigning tasks.
Travel for trade events and customer meetings to develop business opportunities and present product information.
Manage claims and ensure cross-functional teams are involved in resolution, maintaining customer communication until resolved.

Requirements

University degree or College diploma, preferably in Food Science or International Trade or related fields, or relevant experience.
7 years’ experience in account management and international trade.
Minimum three (3) years’ experience effectively managing mid-size and full-size foodservice or ingredient accounts, preferably in the Canadian dairy and/or global dairy environment.
Familiarity with trade agreements such as CPTPP, CETA, CUSMA.
Experience with multi-level relationship building.
Solid knowledge of the Canadian milk system and/or global dairy market.
Proficient in negotiation and problem solving.
Extraordinary situational awareness and perception of international markets coupled with solid business acumen.
Ability to think strategically and with depth of comprehension.
Strong negotiation skills: Able to strategically negotiate desired outcomes when facing executives from world-class companies and negotiators who are experts in dairy and commodities.
Strong analytical, planning, presentation, and problem-solving skills.
Excellent people skills to manage reports and work effectively within a small team environment requiring open sharing of information.
Professional written, verbal, and interpersonal communication skills.
Proficient with standard office computer technology such as Microsoft Office and the Internet.
Working knowledge of SAP and BW.
In-depth knowledge of Canadian milk system, global dairy markets, and understanding of food composition, nutrition and manufacturing.

Skills

International sales
Import commodity purchases
Global market understanding
Business relationship development
Customer needs assessment
Contract negotiation
Forecasting
Business reviews
Cross-functional collaboration
Foreign country registrations
Export documentation
Custom duties
Harmonized System (HS) codes
Export logistics
Global dairy market analysis
Costing and pricing
Technical documentation
Packaging
Labeling
Functionality
Quality requirements
Customer setup
Volume forecast updates
Intercompany sales
Account management
Relationship building
Problem solving
Strategic thinking
Analytical skills
Planning skills
Presentation skills
People management
Teamwork
Written communication
Verbal communication
Interpersonal communication
Microsoft Office proficiency
Internet proficiency
SAP knowledge
BW knowledge

Location

Canada

Work Type

Hybrid
40% remote

Experience Level

7 years experience in account management and international trade
3 years experience managing foodservice or ingredient accounts

Education Level

University degree or College diploma in Food Science or International Trade or related fields

Salary/Compensations

$111,400.00–$139,200.00

Benefits

Competitive Base Salary
Company Vehicle or Car Allowance
Performance-Based Bonus System
4 Weeks of Vacation
Benefits starting day 1
Pension Program with an Employer Match at 100% of up to 6%
Tuition reimbursement plan of up to $3,000/year
Volunteer Day
Learning and Development opportunities
Internal career advancement
Potential for international mobility

About the Company

Canada's #1 branded dairy company.
Consistently recognized as one of the country’s top employers by Forbes.
Part of Lactalis Group, the world’s leading dairy company.
Focused on innovation and quality.
Committed to sustainability through an ESG roadmap.
Values employees as catalysts for positive change.
Aims to create a sustainable future, promote belonging, and make a lasting impact.

Equal Opportunity

We apply an equal access to employment program and invite women, aboriginal people, visible minorities, and people with disabilities to apply.
Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.