Client Resource Coordinator 4 (Onsite role locatied in in NYC, NY)
Johnson Controls · NY, US
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About the Role
Johnson Controls, a global leader in thermal management and building systems, helps customers optimize energy use, reduce emissions, and operate with precision in critical industries like data centers and healthcare. We offer a dynamic environment where performance matters and innovation drives progress.
Responsibilities
- Receive and schedule customer calls for service.
- Manage the schedule of assigned technicians and mechanics.
- Ensure schedules allow for timely preventative maintenance and meet forecasting goals.
- Debrief assigned technicians/mechanics daily, coordinating to resolve concerns.
- Assess job completion and collaborate with billing and support coordinators.
- Communicate action plans and services to customers.
- Ensure work meets customer expectations and perform follow-up.
- Answer customer inquiries and resolve or escalate issues.
- Provide technicians with daily schedules and maintain consistent communication.
- Follow up on activities to ensure timely completion.
- Keep customer account information up to date in NxGen.
- Support parts ordering and PO creation.
- Provide start-up support.
- Confirm customer POs.
- Manage Work in Progress (WIP).
- Generate Auto SR quotes.
- Reconcile exceptions (SIR and AP).
- Attend weekly planning/scheduling meetings.
- Assist with monitoring time and expense reporting submission.
- Review and correct unassociated time for technician timesheets.
- Perform other assigned duties and administrative activities.
Requirements
- Onsite role located in New York, NY.
- High school diploma or equivalent required.
- Two to five years of service industry experience managing service operations and/or service scheduling.
- Demonstrated ability to perform work independently.
- Solid organizational and attention to detail skills.
- Strong interpersonal skills for effective communication with internal and external clients.
- Ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
- Ability to prioritize work activities based upon financial impact to desired business goals.
- Ability to influence diverse teams to accomplish tasks/goals.
- Prior Dispatch experience.
Skills
- Service operations management
- Service scheduling
- Interpersonal communication
- Organizational skills
- Attention to detail
- Problem-solving
- Prioritization
- Influencing skills
- Dispatch
Location
- New York, NY
Work Type
- Onsite
- Full-time
Experience Level
- Two to five years of experience
Education Level
- High school diploma or equivalent
- Associates degree preferred
Salary/Compensations
- $30.29-48.08 per hour
Benefits
- Competitive Starting Pay
- Paid Training
- Tuition reimbursement
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
About the Company
- Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
- We help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
- For more than 140 years, Johnson Controls has delivered performance where it really matters.
- Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Equal Opportunity
- Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
- To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
- If you are an individual with a disability and you require an accommodation during the application process, please visit here.