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About the Role
This role is pivotal to the success of individual business units, focusing on growing sales and profits. You will oversee the efficient and profitable operation of approximately 10-14 stores and act as a liaison between stores and the Support Office. You will partner with QSR Branded Managers, Corporate Store Managers, and Business Partners to ensure effective execution of company programs, promotions, and marketing initiatives.
Responsibilities
- Prioritize customer service, engagement, and expediently resolve escalated customer concerns.
- Conduct district meetings, deliver training initiatives, and inform store operators of directives.
- Supervise store operations, housekeeping, stock levels, and enforce corporate policies and procedures.
- Monitor sales, competitive pricing, and promotional programs.
- Actively participate in the recruitment, selection, and development of store operators and corporate managers.
- Execute all security, mystery shop, health and safety programs.
- Ensure company standards are maintained at each site and government legislation (e.g., Health and Safety, WSIB) is followed.
- Audit banking and other financial information at the store level.
- Minimize loss prevention by enforcing inventory control, levels, turns, and theft investigation.
- Manage P&L, CTO responsibilities, top-line sales achievement, and contract execution.
- Follow merchandising programs, store sets, and participate in store renovations.
- Align with Branded Market Manager to ensure operational compliance with Subway Restaurants.
- Collaborate with Tim Hortons' representatives and Circle K’s Agents to manage the licensed coffee business.
- Ensure operational compliance with Tim Hortons’ coffee standards, promotions, and inventory management.
- Communicate all required information and reports to proper channels.
- Contact and control outside services.
- Undertake special projects as directed.
Requirements
- Requires a minimum of 3-5 years of retail management experience.
- Proven track record of success in a retail or food services environment.
- Thorough understanding of the retail or food services industry.
- Demonstrated leadership ability.
- Good communication skills.
- Self-directed and customer service oriented.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- A current valid driver’s license with a clean abstract is required to operate a company vehicle.
Skills
- Customer service
- Leadership
- Communication
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Location
- Ottawa & Surrounding Areas, ON
Work Type
- Permanent
- Full Time
Experience Level
- 3-5 years of retail management experience
Education Level
- Bachelor’s Degree in business, marketing or related field preferred, or equivalent experience.
Salary/Compensations
- $55,000 - $60,000
Benefits
- Group Insurance Program (health and dental care, long-term disability, life insurance, health spending account)
- Pension Plan
- Share Purchase Plan
- Paid Time Off (vacation days, sick days, personal days)
- Training and Development opportunities
- Recognition and Rewards programs
- Mentorship Program
- Scholarship Program
About the Company
- At Couche-Tard/Circle K, our mission is to make our customer’s lives a little easier everyday.
- We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day.
- More than 150,000 people work in our stores and offices.
- We make journeys easier by offering fast and friendly service.
- We care about our people and our communities, and we look for ways to uplift people first.
Equal Opportunity
- Circle K values diversity in the workplace and encourages applications from women, aboriginal peoples, persons with disabilities and members of visible minorities.
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
- Accommodations are available on request in all aspects of the selection process.