License and Permit Specialist IV
Texas Health & Human Services Commission · Austin, TX, US
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About the Role
DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.
Responsibilities
- Performs advanced, senior-level technical duties related to processing applications and issuing licenses, permits, certificates, and registrations with minimal supervision.
- Trains staff, creates and maintains training records, protocols, and materials.
- Develops and maintains Standard Operating Procedures (SOPs).
- Serves as lead for the Branch, performing quality assurance and quality control duties.
- Supervises the work of new staff.
- Acts as a contact and information source for the Branch, interpreting and explaining laws, rules, regulations, policies, and procedures.
- Processes, approves, rejects, denies, or initiates denial of all types of applications.
- Determines if businesses fall under DSHS jurisdiction and applicable public health laws and rules.
- Generates performance reports and performs miscellaneous database maintenance.
- Serves as backup for the branch manager and all branch staff.
- Actively participates in disaster response and/or recovery or COOP activation.
Requirements
- Must be able to pass a criminal history background check to access information held by the Department of Public Safety crime records.
- Must bring I-9 documentation on the first day of work.
Skills
- Knowledge of Foods, Certificate of Freesale, and Consumable Hemp Products programs, statutes, and rules.
- Knowledge of Texas Health and Safety Code 431, 432, 435, 440, 443.
- Knowledge of 25 TAC Chapters 217, 229, and 300.
- Knowledge of the Regulatory Automation System.
- Knowledge of application processes.
- Knowledge of inspection procedures.
- Skilled in Word, Excel, Outlook, PowerPoint, SharePoint, Adobe, CAPPS, VR, VO, and the RAS Portal.
- Skilled in using multiline phone or soft phone.
- Skilled in using a scanner.
- Skilled in using a Xerox copier.
- Skilled in using computers.
- Ability to train others.
- Ability to plan, organize, and oversee multiple activities.
- Ability to supervise and monitor the work of new staff.
- Ability to develop procedures to monitor and evaluate progress.
- Ability to deal with other government agencies, industry, all agency staff, and the public in a pleasant and effective manner.
- Ability to interpret and apply Texas Health & Safety Code 431, 432, 435, 440, 443.
- Ability to interpret and apply 25 TAC Chapters 217, 228, 229, 241, and 300.
- Ability to handle several assignments.
- Ability to understand and identify a problem or difficult situation; analyze all relevant information; identify possible solutions; and select an appropriate solution.
- Ability to read and interpret crime records reports that list the nature and classification of criminal arrest and court outcomes.
- Ability to work as a team member in a rapid-paced environment.
- Ability to work independently with a high degree of accuracy and exercise sound judgment.
- Ability to adhere to policies and procedures including those pertaining to confidential information.
- Ability to schedule leave appropriately taking workloads into consideration.
- Ability to communicate verbally, give presentations, and lead trainings.
- Ability to communicate in writing, including reports, email, and letters.
- Ability to provide excellent customer service.
Location
- AUSTIN
Work Type
- Telework Eligible
- Full time
Experience Level
- Advanced (senior level)
Education Level
- Notary Public preferred
Salary/Compensations
- $4,263.16 - $6,779.25 Monthly
Benefits
- Insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).
About the Company
- DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas.
Equal Opportunity
- DSHS uses E-Verify.