Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Hospitality Manager - Retail role.

Rezi rewrites your resume against MAPLE LEAF LOUNGE's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Hospitality Manager - Retail posting at MAPLE LEAF LOUNGE — free, in seconds.

About the Role

The Hospitality Manager will be responsible for creating a warm, welcoming, and engaging work environment for employees, executives, and visiting clients.

Responsibilities

Supervise operations supervisors for barista cafes and micro markets to ensure seamless operations and high-quality service.
Assist in implementing operational strategies to enhance customer satisfaction, improve efficiency, and increase revenue.
Lead, mentor, and guide supervisors and the wider retail team, ensuring alignment with company goals.
Support supervisors in developing staff for cafes and micro markets, ensuring high-performing teams.
Cultivate a positive and collaborative work environment, fostering employee growth and professional development.
Monitor financial performance and cost management for each area, using data analysis to drive operational efficiencies.
Optimize inventory management, ensuring cost-effective procurement and minimal waste.
Ensure all locations deliver exceptional customer service, maintaining a consistent experience.
Handle customer feedback, complaints, and suggestions with a focus on resolution and enhancing the customer experience.
Implement training programs and best practices to continuously improve customer service.
Lead initiatives for operational improvements and innovations in service delivery, equipment management, and customer engagement.
Assist with relationships with suppliers and vendors for all retail operations, ensuring timely and cost-effective delivery.
Ensure compliance with health, safety, and legal regulations across all operations.
Monitor and enforce safety protocols, cleanliness standards, and maintenance schedules.
Manage client relations, including site visits, event booking, and operational execution.
Maintain consistent booking system updates for live-time accuracy.
Plan events by understanding scope and arranging details according to requirements.
Oversee event setup, execution, and teardown, managing the overall process.
Maintain accurate financial documentation, track costs, and perform financial reporting and budgeting.
Communicate with clients and internal teams, prepare presentations, and participate in meetings.
Manage resource allocation and inventory, including counting, ordering, and coordinating with vendors.
Follow HSQA procedures, maintain accurate logs, and document health and safety issues.
Provide administrative support for the event team with external bookings and other tasks.

Requirements

Client Relations – site visits, event booking and detailing, event operational execution, client support throughout the process (in person meetings and online support)
System Management – consistent booking system updates to ensure live time accuracy, detail-oriented approach with understanding operational requirements
Event Planning – understanding the scope and arranging details according to the requirements (creating floor plans, agendas, scheduling staffing, coordinating catering)
Event Oversight – setup, execution and teardown of events and management of the overall process
Financial Acumen – maintain accurate documentation, tracking costs, financial reporting, budgeting
Meetings and Communication – with clients and internally with operational teams, prepare power point presentations, participate in and host weekly team meetings
Resource Allocation and Inventory Management – count and manage inventory, place orders, coordinate with external vendors, implement and maintain an efficient inventory management system
Compliance and Safety – follow all the HSQA procedures, keep accurate logs, properly document and act on any health and safety issues
Administrative Support – support even team with external bookings and other administrative tasks as required

Salary/Compensations

$53,000 - $65,000

Benefits

Group benefits
Employer RRSP contributions
Discretionary bonus or incentive programs

About the Company

We are committed to offering competitive compensation and comply with all applicable pay transparency legislation.
Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process.
Canadian work experience is not a requirement for this role.
Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
This is a posting for an existing job vacancy.