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About the Role
The Data Science Team within Customer Success is highly engaged with clients, utilizing critical thinking, a business-focused mentality, and a customer-facing attitude. They activate, maintain, and support clients, develop models and rules, and provide training. They also collaborate cross-functionally with Research, Product, and Marketing globally to deliver best-in-class risk prevention solutions. This role is on the frontline of fighting financial crime and protecting people from financial harm.
Responsibilities
- Understanding and cleaning client-provided data, validating its accuracy.
- Preprocessing data using shell scripts and programming languages like Python, Java, or Scala.
- Iteratively computing features and tuning parameters to enhance model quality.
- Communicating findings to the project manager and assisting in decision-making.
- Collaborating with key client stakeholders including data scientists, engineers, and risk managers.
- Working with internal departments like Product and Research to improve processes, best practices, and tooling.
Requirements
- MSc or PhD in Computer Science, Electrical Engineering, Statistics, Applied Mathematics, Physics, or a related field.
- Proficiency in Machine Learning, including training, testing, and avoiding overfitting.
- Knowledge of Big Data technologies such as Spark, Hadoop, and related systems.
- Proficiency in bash, Python, and either Java or Scala.
- Knowledge of resource monitoring and runtime optimization at both JVM and OS levels.
- Superior oral, presentation, and written communication skills.
- Fraud & Digital business domain experience is preferred.
- Customer-facing experience is a plus.
- Knowledge of statistics or data visualization is a plus.
- Knowledge of tree-based algorithms (Random Forests, XGBoost, LGBM) is a plus.
Skills
- Machine Learning
- Big Data technologies (Spark, Hadoop)
- bash
- Python
- Java
- Scala
- Resource monitoring
- Runtime optimization
- Statistics
- Data visualization
- Random Forests
- XGBoost
- LGBM
Location
- Remote
Work Type
- Full-time
Education Level
- MSc or PhD
About the Company
- Feedzai is building a world of safer money where financial institutions move faster than criminals, protecting payments that fund real lives. They use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale. Top banks, payment networks, and acquirers trust Feedzai's technology to safeguard over one billion consumers and $9 trillion in payment volume annually. Feedzai is a Series D company, having raised $282M to date with a $2 billion valuation.
- The Customer Success Team is responsible for delivering the product to clients, including education, configuration, solution development, and risk strategy. They collaborate with clients to ensure the right solutions are in place, build strategies and training plans, and provide support throughout the client lifecycle. The team operates in a fast-paced environment with an open culture that encourages innovation and potential discovery.
Equal Opportunity
- Feedzai is an Equal Opportunity Employer and values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.