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About the Role
Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to shop excellence in sales and operations, consistently surpassing daily sales goals while creating a fun and inclusive team environment.
Responsibilities
- Exceed sales goals by utilizing StoreForce dashboard results and seeking feedback.
- Deliver a world-class customer experience by connecting with customers, identifying needs, and demonstrating product benefits.
- Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Articulate brand values in-store and through community engagement, hosting store parties and initiatives.
- Expand product knowledge through ongoing learning and research to make informed recommendations.
- Utilize Lush resources to develop sales techniques and product knowledge to improve performance and support team growth.
- Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
- Foster a sense of belonging by promoting teamwork, collaboration, and valuing employee contributions.
- Be punctual, reliable, and present at work, participating in teamwork and prioritizing well-being.
- Maintain a clean, organized, and visually appealing store to enhance customer experience and drive sales.
- Make real-time adjustments to product displays based on sales to improve customer experience.
- Ensure practice of company standards for opening/closing, product integrity, respectful workplace, and health and safety.
Requirements
- Excellent customer service skills
- Flexibility to adapt to changing situations and priorities in a fast-paced environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
- Comfortability with live demonstrations on customers' arms, face, and hair
- Public speaking ability
- Experience with consultation-based customer service models
- Strong problem-solving skills
- Experience working in a team environment
- Experience working in skincare or cosmetics
- Experience in cross-cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French, or other languages
Skills
- Product knowledge
- Brand knowledge
- Customer consultation
- Product demonstration
- Sales
- Operations
- Teamwork
- Communication
- Problem-solving
- Visual merchandising
- Public speaking
Location
- Bay Plaza
Work Type
- Contract Role
- 0-39 hours/week
Salary/Compensations
- $20.50—$20.50 USD
About the Company
- Lush Handmade Cosmetics participates in E-Verify in certain US states.
- Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.
- Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
Equal Opportunity
- Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
- Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
- Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.