Customer Service Delivery Advocate- 4 Day Work Week! at Carvana | Cicero, NY, US | Rezi

Customer Service Delivery Advocate- 4 Day Work Week! at Carvana

Customer Service Delivery Advocate- 4 Day Work Week!

Carvana · Cicero, NY, US

1 weeks ago

Customer Service Delivery Advocate- 4 Day Work Week!

Carvana · Cicero, NY, US

9 days ago
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About the Role

We are seeking enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to deliver vehicles to customers, handle paperwork, and maintain our tracking system. This role involves physical tasks and safe driving practices.

Responsibilities

  • Deliver vehicles straight to customers' doors using custom car haulers.
  • Load and unload vehicles onto the hauler.
  • Regularly inspect the car-hauler to ensure it is safe to drive.
  • Complete customer paperwork and enter thorough notes in the customer tracking system.
  • Consistently drive safely and maintain a clean driving record.
  • Obtain a Notary in your local jurisdiction within the first 90 days of employment.
  • Satisfy state-specific requirements for accessing DMV/title and registration systems.
  • Obtain a Chauffeur's license or other state specialty license within the first two weeks of employment (Illinois, Michigan, Louisiana, and Missouri employees).
  • Obtain a Vehicle Verifier license within the first 90 days of employment (California employees).

Requirements

  • At least 2 years of customer-facing experience.
  • Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto haulers in various weather conditions.
  • Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
  • Ability to perform high and low levels of movement, including reaching, twisting, kneeling, crouching, climbing, balancing, and squatting.
  • Ability to grasp, carry, lift, push, and pull items weighing up to 50 lbs.
  • Excellent visual acuity and manual dexterity for frequent driving.
  • Must pass a drug test.
  • Must obtain a DOT Medical Card.
  • Must be at least 21 years of age.
  • Must possess a valid driver's license.

Skills

  • Customer service
  • Safe driving
  • Vehicle inspection
  • Record keeping
  • Physical stamina

Location

  • Remote
  • Onsite

Work Type

  • Full-time
  • Hybrid

Experience Level

  • Entry Level

Education Level

  • High School Diploma or GED

Salary/Compensations

  • $20-$22 hourly

Benefits

  • Competitive, Performance-Based Compensation
  • 401(k) with Carvana match
  • Opportunity for overtime
  • Fast Track Advancement Opportunities
  • 100% Company Paid Healthcare Premiums
  • Dental + Vision benefits
  • Wellness program
  • Pet care savings program
  • Generous paid time off (13 days for the first year, increases to 20 days thereafter)
  • Tuition reimbursement
  • Student loan repayment program
  • Carvana Shares (annual equity grants)
  • Employee Stock Purchase Plan discount
  • Extensive internal growth and professional development opportunities

About the Company

  • Carvana is the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500.
  • We are dedicated to reintroducing happiness into the car-buying process.

Equal Opportunity

  • Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
  • Carvana also prohibits harassment of applicants or employees based on any of these protected categories.