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About the Role
Generate leads for new systems for inactive/dead accounts, and in some situations, sell alterations and additions to existing customers, offering general customer assistance.
Responsibilities
- Process alterations, additions, conversions, rate increases, upgrades, and renewals.
- Meet with customers proactively to ensure satisfaction.
- Resolve problems, discrepancies, and answer questions agreeably for both the company and the customer.
- Contact discontinuing customers to maintain accounts or sign new accounts with new tenants/owners.
- Perform all other miscellaneous responsibilities and duties as assigned.
Requirements
- 1-2 years of sales or customer service experience required.
- High school diploma or equivalent required.
- 1-2 years of post-high school education preferred.
- Effective sales, customer service, and communication skills required.
- Intermediate Word and basic Excel knowledge required.
- Superior organizational and follow-up skills required.
- Ability to work independently, be resourceful, and creative required.
- Miscellaneous office skills required.
- Typing 35-40 WPM required.
- Valid Driver's License and clean driving record required.
- Final applicant must pass a pre-employment screening process.
Skills
- Sales
- Customer Service
- Communication
- Microsoft Word
- Microsoft Excel
- Organization
- Follow-up
- Independent work
- Resourcefulness
- Creativity
- Office skills
- Typing
Location
- California
- Arizona
- Washington
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High school diploma or equivalent
- 1-2 years post-high school education preferred
Benefits
- Medical
- Dental
- Vision
- Life insurance
- 401(k) with company match
- Long term disability
- Paid Training
- Sales Mentorship Training Program
- Mileage Reimbursement
- Alarm System Purchase Plan and Employee Discounts
- Employee Referral Bonus Program
- Flexible Spending Account
- Employee Assistance Program (EAP)
- Education Reimbursement
- Family Scholarship Programs
- Employee Resource Groups
- Community Service Programs
About the Company
- Bay Alarm is the nation's largest independently owned security company.
- We prioritize internal growth for our employees and offer outstanding promotional opportunities.
- As a family-owned company, we value work-life balance.
- 15% of our employees have been with Bay Alarm for 15+ years!
- Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.
- All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service, and support to keep our customers and their valuables safe.
Equal Opportunity
- Bay Alarm is an Equal Employment Opportunity (EEO) employer.
- We value diversity and inclusion and strive to make every employee's experience here enriching.