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About the Role
State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners and commercial properties. This role involves being the first point of contact to meet insureds, explain coverage, estimate damages, and guide them through the claims process with exceptional service.
Responsibilities
- Conduct on-site inspections and assessments of property damages for residential and commercial claims.
- Collaborate with policyholders, insurance agents, and other parties to gather information and resolve claims.
- Interact with parties who express strong emotions or concerns about inspections or claim resolutions.
- Provide exceptional customer service, addressing inquiries and concerns promptly.
- Gather evidence, document findings, and prepare detailed reports.
- Investigate and adjust personal and commercial property claims up to $500,000.
- Evaluate coverage and policy terms to determine claim validity and ensure regulatory compliance.
- Negotiate and settle claims within authorized limits.
Requirements
- Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims.
- Strong knowledge of property insurance policies, coverage, and claim handling practices.
- Knowledge of residential and commercial building construction.
- Familiarity with local regulations and compliance requirements.
- Excellent communication and interpersonal skills.
- Effective communication skills for handling difficult/emotional conversations with a customer-focused approach.
- Ability to assess damages, estimate repair costs, and negotiate settlements.
- Detail-oriented with strong organizational and analytical skills.
- Proficient in claims management software and relevant tools.
- Physical agility for frequent lifting, carrying, climbing ladders, navigating roofs, and crawling in tight spaces.
- May be required to complete Rope and Harness Safety Training.
- A valid driver's license is required.
- Must successfully complete all required training, including applicable licensing exam(s) and background checks.
- May be asked to participate in additional pre-employment testing.
Skills
- Property claims handling
- Customer service
- Claims investigation
- Damage assessment
- Repair cost estimation
- Negotiation
- Report writing
- Claims management software proficiency
- Communication
- Interpersonal skills
- Organizational skills
- Analytical skills
Location
- Buffalo, New York
Work Type
- Remote-Field
- Mobile office/vehicle for in-person appointments
- Virtual work from home
- Flexible schedules
- Overtime
- Irregular hours
Experience Level
- Experience as a Property Field Inspection Claim Specialist
- Experience in handling complex or high-value claims (Preferred)
- Construction background (Preferred)
- Water mitigation inspection experience (Preferred)
Education Level
- Bachelor's Degree in a related field or equivalent work experience (Preferred)
Salary/Compensations
- $59,059.65 - $90,000.00 annually
- Potential yearly incentive pay up to 15% of base salary
Benefits
- Compensation based on a 38:45-hour work week
- Annual raise and bonus
- Robust health and wellbeing programs
- State Farm pays most of your healthcare premium
- Multiple healthcare plan options
- 100% coverage for in-network preventative care
- Vision, dental, telemedicine, 24/7 mental health professionals
- Industry leading training programs
- Tuition assistance programs
- Employee resource groups
- Mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Interactive monthly financial workshops
- Free financial coaching
- Savings account options
- Financing through State Farm Federal Credit Union
- Generous time off policies
- Up to 20 days annually
- Parental leave
- Paid holidays
- Celebration day
- Life leave (40 hours/year)
- Bereavement leave
- Community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- Free financial advisors
- 401(k) plan with company contributions up to 7% of salary
About the Company
- Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm.
- It is at the core of how we operate and the reason for our success.
- Come join a #1 team and do some good!