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About the Role
Open Door Legal is creating the first digital platform designed to deliver universal access to civil legal representation. The IT Administrator ensures staff have functional technology to serve clients, playing a crucial role in the organization's mission to reduce poverty and increase access to justice.
Responsibilities
- Own the staff IT help desk, triaging, resolving, and escalating IT tickets for hardware and third-party platforms.
- Troubleshoot hardware, connectivity, printing, conferencing, and account issues for staff remotely and in person.
- Act as the primary contact for third-party vendors and support desks.
- Provision accounts, licenses, permissions, and equipment for new employees, interns, volunteers, and contractors.
- Deliver IT orientation sessions for new staff members.
- Manage the offboarding process for departing personnel, including account disabling, license reclamation, data transfer, and equipment return/wiping.
- Manage the hardware lifecycle: procure, image, deploy, track, repair, and retire equipment, maintaining an accurate asset inventory.
- Maintain access and security hygiene, including enforcing MFA, password manager, and device encryption standards.
- Update IT documentation, maintain runbooks, and develop a self-serve knowledge base.
Requirements
- 1+ years in an IT support, help desk, or systems administrator role.
- Hands-on experience administering accounts and permissions in at least one major platform (Google Workspace, Microsoft 365, Salesforce, Okta, or similar).
- Comfort troubleshooting Mac and Windows hardware, mobile devices, printers, and video conferencing equipment.
- Demonstrated care with access, permissions, and confidential data.
- Strong written communication and a service mindset.
- Detail and process-oriented with the discipline to follow procedures consistently.
- Self-starter capable of working independently within scheduled hours and knowing when to escalate.
- Commitment to ODL's mission of universal access to legal representation.
Skills
- IT support
- Help desk
- Systems administration
- Account administration
- Permissions management
- Hardware troubleshooting
- Mac troubleshooting
- Windows troubleshooting
- Mobile device troubleshooting
- Printer troubleshooting
- Video conferencing troubleshooting
- Vendor management
- Asset management
- MFA enforcement
- Password manager usage
- Device encryption
- Documentation maintenance
- Runbook creation
- Knowledge base development
Location
- San Francisco, CA
Work Type
- Part-time
- Hybrid
Experience Level
- 1+ years
Salary/Compensations
- $36.78 to $44.47 hourly
Benefits
- SF City Option program (healthcare expenditures)
- Generous paid time off
- Generous paid parental leave
- Flexible work hours
About the Company
- At Open Door Legal (ODL), we’re pioneering the country’s first system of universal access to civil legal representation to dramatically reduce poverty and prove that the law really can belong to all of us.
- We’ve grown 150x in 10 years, and in the next 2 years, we hope to finish scaling across San Francisco.
- We’ve created an award-winning and best-in-class legal aid organization full of passionate, motivated, gritty, thoughtful, and team-oriented people.
- We believe that injustice is the heart of poverty, and we're looking for someone to join us in ensuring justice for all.
- We are a fun and hard-working office with best-in-class technology solutions for anyone who’s passionate about making a meaningful and measurable difference.
Equal Opportunity
- Open Door Legal is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics.
- We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law including the San Francisco Fair Chance Ordinance.
- We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.