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About the Role

Be the Spark! Join our passionate Sales team and help us to achieve great things in our community! The Sales Specialist is part of a team that is required to continue to create momentum and excitement through centre tours, and to maintain all sales functions and systems. The Specialist assists the Supervisor/Director in providing leadership to the department volunteers and coaching department staff team during duty period, ultimately ensuring the direct delivery of quality service to all members of the YMCA Centre through leadership and effective management of the staff and operations of the Sales Desk.

Responsibilities

Maintain YMCA standards and be a positive role model for our Mission, Vision, and Commitment to Service.
Make decisions and solve problems regarding membership sales functions, membership accounts, members' concerns, and members' behavior.
Coordinate and monitor sales and renewals, including follow up on promotions and organize data to ensure sales and renewal targets are met or exceeded.
Provide direct delivery at the Sales desk, model excellence in sales and service; utilize EYE Role Model, 7 Steps of Selling, Behavior Grids, and Coaching Techniques.
Assist the Sales Supervisor with the development of the Sales supplies budget, monitor, and maintain an adequate supply of all required printed materials, office supplies required for the department's use and function.
Assist Supervisor in recruiting and develop effective volunteer teams within the department.
Organize and perform the Membership Assistance Program Interviews and Reassessments.
Perform daily banking responsibilities such as cash outs, ensure targets are met and/or exceeded.
Provide administrative support to the department and center as required.
Monitor Accounts Receivable, ensure follow-up on overdue accounts/members who are accessing the center, ensure the completion of the weekly Centre Accounts Receivable reports, cancel overdue accounts with 2 or more rejected payments and recommend to finance which accounts need to be written off.
Provide leadership and support as a member of the Center's senior staff team.
Act as an effective Service Leader as required.
Participate in task groups, special assignments, and opportunities that further the Association's mission, vision, and strategic initiatives, including the Core Service Functional Group.
Perform other duties as assigned

Requirements

Degree or Diploma in Business, Marketing or related area and/or related experience or equivalent experience
Experience with CLASS and Raiser’s Edge an asset
Minimum 2 years sales and customer service experience
Leadership experience an asset
Previous philanthropy involvement; planning, storytelling, volunteerism an asset
Valid Standard First Aid and CPR Level C certification OR Intermediate First Aid and CPR level C certification issued by a WSIB approved provider prior to the first day of work an asset
Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with members, staff, and volunteers
Excellent written communication skills
Flexibility regarding assigned working hours, including days, evenings, and weekends.
Commitment to diversity, equity, inclusion and building a sense of belonging
Commitment to the YMCA’s Mission, Vision and Values
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Job offers are contingent on the successful completion of a Police Records Check.
Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.
The YMCA only considers applicants who are legally entitled to work in Canada.

Skills

Sales
Customer Service
Leadership
Interpersonal skills
Relationship-building
Communication skills
Written communication skills
Sales functions
Membership sales
Membership accounts
Sales Desk operations
Budget development
Volunteer recruitment
Volunteer development
Membership Assistance Program
Daily banking
Accounts Receivable monitoring
Administrative support
Service delivery
Problem-solving
Decision-making

Location

Scarborough

Work Type

Contract Full Time
6 months

Experience Level

Minimum 2 years sales and customer service experience
Leadership experience an asset

Education Level

Degree or Diploma in Business, Marketing or related area

Salary/Compensations

$51,040

Benefits

YMCA’s total compensation package

About the Company

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.
We are committed to helping our employees reach their full potential and are recognized as a great place to work.
We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.
Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.
Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

Equal Opportunity

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging.
We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team.
As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.