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About the Role
Austin Capital Bank is seeking a hands-on Branch Operations Manager to take full ownership of our single branch location and its supporting deposit operations. This role is critical for servicing deposit customers and executing timely, accurate wire and ACH processing for our Fintech and BIN/BaaS sponsorship group. You will manage the branch end-to-end, including supervising the CSR team, managing daily activities and controls, owning deposit operations workflows, and optimizing processes through automation. This is an on-site role, five days per week, at our Austin, TX location. We are looking for an operator who builds structure, executes with precision, and improves processes.
Responsibilities
- Take full ownership of daily branch operations, ensuring accuracy, timeliness, and adherence to procedures and controls.
- Supervise, schedule, train, coach, and develop the branch CSR team, fostering a culture of ownership and accountability.
- Manage branch opening/closing procedures, cash operations, vault and dual-control requirements, teller balancing, and cash limits.
- Serve as the escalation point for customer service issues, complex transactions, and operational exceptions.
- Ensure branch physical security, business continuity readiness, and adherence to all applicable policies, procedures, and banking regulations.
- Manage branch staffing coverage, supplies, and day-to-day facilities and vendor coordination.
- Ensure operational procedures are documented, current, and consistently followed; close documentation gaps.
- Coordinate with the Bank Secrecy Act (BSA) Officer to monitor for suspicious activity.
- Service the bank’s deposit portfolio, including account maintenance, holds, Reg E disputes, stop payments, dormant accounts, and reconciliations.
- Monitor and process exception items, including overdrafts, NSF, returned items, and stop payments.
- Monitor daily operational reports and controls in Jack Henry SilverLake to identify issues, reduce errors, and resolve out-of-balance conditions.
- Serve as a subject matter expert for Jack Henry SilverLake (including Xperience), supporting troubleshooting, workflow configuration, system maintenance, and upgrades.
- Support internal audits, external audits, and regulatory examinations, including documentation preparation and remediation of findings.
- Own timely and accurate daily wire transfer processing, including origination, verification, callbacks, OFAC screening, and cutoff management.
- Own daily ACH operations, including file processing, origination and receipt, returns, NOCs, exception handling, and adherence to NACHA rules and processing windows.
- Prioritize and execute wire and ACH processing supporting the bank’s Fintech partnership and BIN sponsorship/BaaS programs, meeting partner SLAs and settlement deadlines.
- Coordinate with the Fintech/BaaS team on funds flow, settlement, reconciliation breaks, and partner operational inquiries.
- Identify manual, repetitive, or error-prone workflows and drive automation and process-improvement initiatives.
- Build and maintain operational reporting, dashboards, and performance metrics.
- Assist with system upgrades, new product launches, and operational changes, ensuring branch and deposit operations readiness.
- Strengthen operational controls while eliminating inefficiencies.
Requirements
- 5+ years of progressive bank operations, deposit operations, or branch operations experience within a community bank or similar financial institution.
- Strong knowledge of core banking software, general ledger reconciliation, and regulatory guidelines.
- Demonstrated hands-on experience with wire transfer processing, ACH operations (including NACHA rules, returns, and exception handling), account maintenance, and reconciliations.
- Experience supervising, coaching, and developing branch or operations staff.
- Experience working with auditors, regulators, and compliance requirements within a banking environment.
- Ability to identify operational challenges, determine root causes, and implement practical, durable solutions.
- Strong organizational skills with the ability to manage multiple priorities and hard daily deadlines.
- High attention to detail and commitment to operational accuracy.
- Excellent communication skills and sound judgment handling confidential information.
- A proactive, ownership-driven approach—willing to step in, roll up your sleeves, and solve problems personally when needed.
- Ability to work on-site in Austin, TX five days per week.
Skills
- Jack Henry SilverLake
- Jack Henry SilverLake Xperience
- Wire transfer processing
- ACH operations
- NACHA rules
- Account maintenance
- Reconciliations
- Process automation
- Workflow optimization
- Operational reporting
- Performance metrics
Location
- Austin, Texas
Work Type
- On-site
- Full-time
Experience Level
- 5+ years of experience
Education Level
- Bachelor’s degree in Business, Finance, Accounting, or a related field (preferred)
Benefits
- 100% Employer-paid Medical, Dental, & Vision Insurance
- Generous Paid Time Off (PTO)
- Paid Holidays
- 401(k) with 4% Employer Match
- Monthly Chair Massages
- Consistent Schedules & Work-Life Balance
About the Company
- Austin Capital Bank creates financial products and services that enhance customers’ financial well-being.
- The bank is rapidly growing while maintaining a start-up spirit.
- Recognized on the Inc. 5000 five years in a row and on the Austin Business Journal’s Fast 50 list.
- Operates with an entrepreneurial, profitable approach, expanding into new digital markets and product categories.
- Values include taking initiative, having no big egos, honesty, and being wicked smart.
Equal Opportunity
- Austin Capital Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.