Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Manager, Operational Insights and Excellence role.

Rezi rewrites your resume against JFK International Air Terminal LLC's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Manager, Operational Insights and Excellence posting at JFK International Air Terminal LLC — free, in seconds.

About the Role

This position will create data-driven business value by optimizing and enhancing operational processes, including check-in, security checkpoints, arrival, airside functions, and boarding. The role is critical in developing long-term operational strategies and contingency plans. It involves collaborating with leadership and stakeholders to identify improvement opportunities and enhance operational excellence for Terminal 4, driving continuous improvements based on key performance indicators. The Senior Manager will lead a team of business process and data analytics professionals to deliver actionable insights and data strategies for transformation initiatives.

Responsibilities

Lead the development, prioritization, and implementation of transformation and process improvement initiatives.
Enhance operational efficiency, minimize delays, reduce costs, improve on-time performance, passenger experience, airline satisfaction, and employee engagement.
Partner with Airlines, JFKIAT’s internal departments, and stakeholders to identify opportunities, establish/revise SOPs, develop contingency and recovery plans, apply process improvement methodologies, and ensure sustainable results.
Develop and execute comprehensive operational data and analytics strategies.
Advance data maturity, strengthen data-driven decision-making, and support long-term business objectives.
Lead the use of quantitative, qualitative, predictive, and prescriptive analytics for capacity planning, passenger volume forecasting, performance benchmarking, scenario analysis, and root-cause analysis.
Identify trends, anticipate operational challenges, and develop actionable recommendations.
Manage, mentor, and develop a team of data and analytics professionals.
Deliver operational insights, dashboards, reporting, and decision-support capabilities.
Establish standards and best practices for data and analytics.
Promote data literacy, organizational awareness, and adoption of data-driven decision-making.
Partner with stakeholders to define and continuously improve KPIs, performance measures, dashboards, analytical tools, and reporting frameworks.
Translate business needs into clearly documented requirements.
Establish processes to monitor performance, measure benefits realization, identify gaps, and communicate actionable insights, recommendations, and progress to senior management, Airlines, partners, and other stakeholders.
Establish priorities and performance goals aligned with the operations business plan and broader organizational strategy.
Build and maintain strong relationships with internal and external partners to drive alignment, collaboration, change adoption, and accountability.
Monitor industry trends, emerging technologies, artificial intelligence, automation, and best practices.
Identify opportunities for innovation and continuously improve operational performance.
Foster a culture of continuous improvement through coaching, collaboration, recognition, and accountability.

Requirements

Master’s degree in engineering, business administration, business analytics, statistics, or related field or experience.
5 years’ experience performing Operations business analysis/intelligence, such as quantitative and qualitative business case development, operations analysis, etc.
Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.

Skills

Experience and understanding of a wide variety of statistics, analytical processes, tools, and approaches.
Experience in leading process improvement initiatives and projects, including project management, data analysis, and root cause analysis.
Understanding of data gathering and transformation tools.
Understanding of aviation systems, terminal operations, regulations, and industry standards.
Strong communication and interpersonal skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities concurrently.
Proficiency in using process improvement software, data analysis tools, and project management software.
Leadership skills.
Strong Microsoft Office skills.
Active learning.
Active listening.
Time management.
Coordination with others.
Judgement and decision making.
Ability to understand a problem, structure the analysis needed to solve it and come up with innovative and insightful solutions and data-driven recommendations.
Experience structuring and delivering presentations and communications targeted to company leadership and stakeholders.
Ability to work independently and efficiently, often without direct supervision.
Ability to quickly learn potentially unfamiliar topics.
Excellent verbal and communication skills.
Comprehend oral information.
Speak.
Comprehend written information.
Write.
Recognize problems.
Reason to solve problems.
Make sense of information.

Work Type

Full-Time

Education Level

Master's degree

Salary/Compensations

$140,000 - $150,000

About the Company

All JFKIAT employees must commit to supporting our 4 strategic pillars and our corporate values designed.