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About the Role
The Senior Claims Consultant maintains strong internal and external quality and risk controls through audits, training and monitoring, while applying specialist Claims expertise to support the Protection strategy.
Responsibilities
- Deliver agreed Protection plans, initiatives and client consulting activity in line with priorities set by the Head of Underwriting & Claims.
- Lead the Claims client audit programme, translating findings into targeted training, process improvement and risk control actions.
- Design and deliver practical client Claims training aligned to audit findings and client needs.
- Review clients’ internal audit processes, monitor quarterly results and escalate material risks or changes to the Head of Underwriting & Claims and relevant Client Manager.
- Support the Protection Market Monitoring Group’s agreed activity.
- Peer review and, when required, assess complex claims across all Protection lines of business.
- Own UKLB’s internal Claims audit function and report key risk indicators clearly.
- Work with Biometrics to monitor in-force treaty performance, providing six-monthly reporting to the Protection Leadership team.
- Develop and maintain UKLB’s Claims philosophy.
- Ensure compliance with Insurance Distribution Directive.
- Ensuring compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules.
Requirements
- Strong commercial understanding of the Life and Health insurance and reinsurance markets.
- Confidently engages internal stakeholders and external clients at all levels.
- Strong organisational skills, with the ability to meet deadlines and manage client expectations.
- Produces clear, high-quality written material.
- Seen as an expert in your field and will be the ‘go to’ person for your area of specialism within Munich Re.
- Seen as a role model/mentor to others – identifying opportunities to share your knowledge with others.
- Demonstrate and role model inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture.
- Treat your colleagues and sales and business partners fairly and with respect.
Skills
- Strategic mindset
- Ensures accountability
- Managing complexity
- Sponsors work
- Develops talent
- Being resilient
Location
- London
Work Type
- Full-time
Experience Level
- Senior
Education Level
- ACII qualification or equivalent degree-level education would be advantageous.
Benefits
- Great compensation package
- On target bonus
- 25 days annual leave with the option to purchase more
- Private medical insurance
- Employers' contributory pension of 10%
- Fully paid 6 months family leave
About the Company
- The UK life branch office, based in London, operates within the Europe and Latin America (EULA) region. Together with the Munich and Madrid offices, it constitutes the Life 1 division of Munich Re.
- The UK life market is one of the, if not the, most competitive life markets in the world.
- Life insurers work in a dynamic market where medical progress, demographic trends and changing lifestyles are constantly giving rise to new risk landscapes.
- This demanding situation is made even more challenging by changing laws and regulations and ever tougher competition.
- At UK & Ireland Life we have three pillars to our business strategy, protection, longevity and reinsurance structuring.
- All three are key to the success of our business so it’s important to look at the big picture.
- In terms of clients, we trust them as experts of their business and provide them with the financial strength of the world’s largest reinsurer, global expertise and sharp pricing so that they are both competitive and profitable.
- Work in an environment where we think big: Change and culture are continuously role-modelled.
- We create and articulate a compelling and ambitious shared purpose, vision and direction.
- We pave the way towards success and see failure as learning.
- We care & dare: We are empathetic.
- We know when to lead and know when to let others lead.
- We attract, grow and coach future leaders.
- We communicate in a clear & authentic way: We interact with a positive and humble spirit.
- We solicit feedback, ask and listen, learn and unlearn.
- We grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients.
- We embrace new ways of working using digitalisation to deliver solutions.
- We lead the We: We have a passion for winning and growing as a team.
- We inspire people to be capable of joint performance.
- We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged.
- At Munich Re, embracing the power of differences is at the core of who we are.
- We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better.
- We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs.
- Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
Equal Opportunity
- If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!
- All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.