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About the Role

This role is a highly visible, strategic position empowering key customers to continue transforming their business and meet their objectives through Cisco solutions. You will be accountable for owning and implementing a portfolio of renewal contracts for Cisco products and services across assigned customer accounts. You will work with customers, partners, and internal teams to develop a deep understanding of customer requirements and objectives, defining a strategy to drive renewals to timely closure, minimize risk, and reduce financial attrition.

Responsibilities

Build an understanding of customer and partner procurement processes.
Gain knowledge of Cisco's technology and competitive differentiators.
Supervise quote creation progress to mitigate contract closure risks.
Conduct process management and financial assessments to support renewals.
Implement win-back strategies for inactive customers.

Requirements

BA/BS (or equivalent) and 5+ years of proven experience in implementing renewal contracts for software and services.
Previous sales experience.
Experience in end-to-end renewals cycle including up-sells and timely contract closures.
Experience building quotes, reviewing contract terms, and negotiating pricing.
Expanded knowledge of the customer environment, industry, market impact, and Cisco footprint.
Ability to implement policies for forecasting, data quality, and accuracy.
Experience with CRM tools such as SFDC.

Skills

Strong negotiation skills
Strong interpersonal skills
Ability to analyze data and financial reports
Familiarity with recurring revenue renewal cycles
Strong analytical skills
Ability to lead multiple accounts and deadlines
Diligent with strong follow-up practices
Ability to work in a fast-paced, dynamic environment

Location

U.S.
Canada

Work Type

Full-time

Experience Level

5+ years of experience

Education Level

BA/BS or equivalent

Salary/Compensations

$141,200.00 - $211,700.00 (U.S. and/or Canada)
$141,200.00 - $243,400.00 (New York City Metro Area)
$152,300.00 - $236,900.00 (Non-Metro New York state & Washington state)

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Basic life insurance
Restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
Flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid days per full calendar year to volunteer
Annual bonuses (non-sales roles)
Performance-based incentive pay (sales roles)

About the Company

Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era.
Cisco has been innovating for 40 years to create solutions that power how humans and technology work together across physical and digital worlds.
Cisco provides customers with unparalleled security, visibility, and insights across the entire digital footprint.
The company fosters experimentation and creates meaningful solutions, with a worldwide network of doers and experts offering limitless opportunities for growth.
Cisco emphasizes teamwork, collaboration, and empathy to achieve large-scale global impact.