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About the Role
As an Account Manager at Queue-it, you will own the commercial relationship with a portfolio of existing small and medium-sized business customers, helping them realize measurable value from our platform while supporting their continued growth. Your focus will be approximately 60% customer retention and health and 40% growth and expansion. You will proactively identify customer risks, evolving needs, and commercial opportunities, developing strategies that strengthen customer confidence, reduce churn, and increase long-term value. You will serve as a trusted advisor to Spanish- and English-speaking customers, helping them discover new use cases, increase platform adoption, and expand Queue-it across additional events, teams, departments, or regions. Working closely with Sales, Product, Marketing, Customer Support, and Customer Success, you will turn customer insights into stronger outcomes for both our customers and Queue-it.
Responsibilities
- Manage and grow a portfolio of SMB customers across North and Latin America, with a strong focus on Spanish-speaking customers.
- Own renewals, retention, and customer health within your assigned accounts.
- Identify and execute upsell and cross-sell opportunities to increase customer value and revenue.
- Conduct regular business reviews and proactive customer engagement activities.
- Expand Queue-it's footprint by uncovering new use cases, teams, departments, or events within customer organizations.
- Monitor customer health metrics and develop action plans for at-risk accounts.
- Partner closely with Customer Success, Product, Marketing, and Support teams to maximize customer outcomes.
- Maintain accurate forecasts, account plans, and customer activity within Salesforce.
Requirements
- 3+ years of experience in Account Management, Customer Success, Retention, or a similar SaaS customer-facing role.
- Proven success retaining and growing existing customer relationships.
- Experience driving renewals, upsell, cross-sell, and account expansion activities.
- Strong stakeholder management and relationship-building abilities.
- Commercial mindset with the ability to identify growth opportunities and create customer value.
- Experience working with CRM platforms and customer data to manage accounts effectively.
- Ability to thrive in a fast-paced, collaborative, and growth-oriented environment.
Skills
- Native-level Spanish and professional English communication skills.
Location
- Minneapolis
Work Type
- Full-time
- Hybrid
- On-site
Experience Level
- 3+ years of experience
Salary/Compensations
- $75,000-$85,000 OTE
Benefits
- Affordable medical, dental, and vision insurance, effective the first day of employment.
- Health Savings Account (HSA) with company contributions.
- Flexible Spending Account (FSA) – health care, limited-use health care and dependent care options.
- 401(k) savings plan with company contributions, offering pre-tax and Roth options.
- Company paid long-term disability insurance.
- Company paid basic life and AD&D insurance.
- Employee Assistance Program (EAP).
- Option to enrol in supplemental life insurance and AD&D insurance, spouse or domestic partner life insurance, child life insurance, supplemental ad&d, short-term disability, critical illness insurance, hospital indemnity insurance and accident insurance.
- 24 weeks paid leave in connection with birth and adoption of a child.
- 9 Paid Holidays.
- Paid Time Off.
- $75 monthly cell phone reimbursement, if a company provided phone is declined.
- $60 monthly parking allowance, must come into the office three times a week each month to receive.
- Free entry to an in-building gym.
- Access to the skyway system.
- Beverage-stocked fridge.
- Company provided onsite lunch every Tuesday.
- Plenty of snacks.
About the Company
- Queue-it is a global company with a diverse workforce of over 40 nationalities, fostering international collaboration and teamwork across cultures.
- The company cultivates a strong sense of belonging through social activities and shared experiences.
- Queue-it operates with a culture of trust, empowering employees to work in ways that suit them best, and values opinions through a typically Danish flat hierarchy.
- The company is growth-oriented, prioritizing professional development, open communication, and opportunities for employees to thrive.
- Located in the heart of Minneapolis, Queue-it offers modern amenities, collaborative spaces, and quiet zones to suit all work styles.
Equal Opportunity
- Queue-it is an Equal Opportunity/Affirmative Action Employer including VEVRAA and Disabled.