Senior Claims Officer at AXA | GB | Rezi

Senior Claims Officer at AXA

Senior Claims Officer

AXA · GB

1 weeks ago

Senior Claims Officer

AXA · GB

9 days ago
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About the Role

Ceded Claims oversees claims activity within Ceded Reinsurance and acts as a key intermediary between AXA XL Claims and its reinsurers, supporting effective recovery management and stakeholder engagement. We are seeking a senior claims professional to manage a global portfolio of large and complex claims self-directed, primarily across Short Tail and Specialty classes, including Aviation, Marine, and Property, with exposure to complex Casualty and Environmental matters.

Responsibilities

  • Manage a global portfolio of large and complex Short Tail and Specialty claims self-supported.
  • Analyze claim developments, coverage issues, and reinsurance arrangements to identify exposures, recovery opportunities, and emerging concerns.
  • Maintain effective portfolio controls, including diary management, financial tracking, and timely reporting of significant developments.
  • Perform retention and recoverability analyses to assess the Company’s ultimate net exposure.
  • Review claim narratives and supporting documentation for distribution to reinsurers and brokers, applying privacy, confidentiality, and legal privileged requirements.
  • Escalate material issues with clear analysis and recommendations.
  • Manage inquiries and relationships with brokers, reinsurers, and internal stakeholders while protecting the Company’s position.
  • Coordinate reinsurer claim audits and contribute technical analysis to commutations, portfolio reviews, and process improvements.

Requirements

  • Relevant degree or professional insurance qualification.
  • Demonstrated ability to manage large and complex claims self-supported.
  • Robust knowledge of direct insurance and reinsurance claims, including coverage interpretation, recoverability, and net retention analysis.
  • Effective analytical and quantitative skills, with the ability to develop clear conclusions and recommendations from complex information.
  • Sound judgment when handling sensitive or privileged information.
  • Clear and assured written and verbal communication across technical and senior stakeholder audiences.
  • Outstanding stakeholder management, organizational, and prioritization skills.
  • Ability to work self-supported while collaborating effectively within a global team.
  • Digital fluency and the ability to adapt quickly to new claims systems and technologies.
  • Substantial claims experience demonstrating these capabilities.
  • Experience with large and complex losses, ceded reinsurance, or short tail and specialty classes is advantageous, although comparable experience from other claims disciplines will be considered.

Skills

  • Claims management
  • Reinsurance
  • Short Tail claims
  • Specialty claims
  • Aviation claims
  • Marine claims
  • Property claims
  • Casualty claims
  • Environmental claims
  • Technical judgment
  • Analysis of complex issues
  • Stakeholder communication
  • Risk escalation
  • Coverage interpretation
  • Recoverability analysis
  • Net retention analysis
  • Portfolio controls
  • Diary management
  • Financial tracking
  • Reporting
  • Privacy and confidentiality
  • Legal privilege
  • Broker relations
  • Reinsurer relations
  • Internal stakeholder management
  • Claim audits
  • Commutations
  • Portfolio reviews
  • Process improvement
  • Digital fluency
  • Adaptability to new systems

Location

  • London, UK

Work Type

  • Full-time

Experience Level

  • Senior

Education Level

  • Relevant degree or professional insurance qualification

Benefits

  • Robust support for Flexible Working Arrangements
  • Enhanced family-friendly leave benefits
  • Competitive compensation
  • Personalized, inclusive benefits that evolve as you do

About the Company

  • AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Equal Opportunity

  • AXA XL is an Equal Opportunity Employer.
  • AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
  • Named to the Diversity Best Practices Index
  • Signatory to the UK Women in Finance Charter