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About the Role
This role involves assisting guests, leading a team, and ensuring the smooth operation of the hotel. It offers an opportunity to learn how an entire hotel operates and progress into a Hotel Manager role.
Responsibilities
- Lead shifts across the hotel and deliver clear pre-shift briefings
- Support and coach team members throughout the day
- Help guests with questions and sort out problems
- Jump in to support different teams, from reception to the restaurant
- Spot issues early and put them right
- Help keep guests safe and the hotel running the way it should
- Work closely with the Hotel Manager and wider leadership team
Requirements
- Must be confident making decisions
- Must enjoy helping people
- Must stay calm when things get busy
- Must take ownership instead of waiting to be asked
- Must like being busy and working with people
- Must enjoy leading by example
- Must stay calm under pressure
- Must want a role where every day is different
Skills
- Leadership
- Problem-solving
- Customer service
- Team coaching
Location
- London Ealing
- 22-24 Uxbridge Road, Ealing, London, W5 2SR
Work Type
- Permanent
- Part-time
Experience Level
- No hotel experience required
- Previous experience in a leadership role is beneficial
Salary/Compensations
- Up to £14.36 per hour
Benefits
- Permanent contract with guaranteed hours
- Full training and support from day one
- A clear career path with real opportunities to progress
- Whitbread Benefits Card – up to 60% off Premier Inn rooms
- Company pension and Save As You Earn scheme
- Discounts on shopping, travel, cinema, supermarkets and more
About the Company
- Premier Inn is the UK's biggest hotel brand.
- We are proud to be the UK's biggest hotel brand.