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About the Role
The Patient Service Representative (PSR) is the first point of contact for patients, ensuring a unique patient experience through exceptional customer service. This role involves various reception and registration duties, with potential for some evenings and Saturdays.
Responsibilities
- Verify appointment and insurance information; enter registration information into Medent.
- Perform registration procedures for new and follow-up patients, obtaining necessary demographic, insurance, and payment information.
- Explain insurance eligibility criteria and coverages to patients.
- Collect copays, balance cash drawer, and log weekly/monthly totals.
- Collect past due monies owed to Excelsior.
- Verify insurance three days out from HealtheNet.
- Ensure insurance verification quota is met daily.
- Remain flexible in work assignments due to varying patient numbers and changing doctor schedules.
- Act as a liaison between patients and the billing department regarding billing issues.
- Pull registrations through the patient portal.
- Apply knowledge of medical terminology, specifically orthopedic terminology.
- Perform other duties as assigned.
Requirements
- HS diploma or GED required.
- 2+ years of medical office experience.
- Patient registration experience desired.
- EMR experience required.
- Manual and finger dexterity and eye-hand coordination to enter data and operate office equipment.
- Corrected vision and hearing within normal range to observe and communicate with patients, providers, and staff.
- Frequently remaining in a stationary position, often sitting for prolonged periods working on a computer, telephone, copy/fax machine, and other office equipment.
- Occasional standing and walking required.
- Occasional lifting and carrying items weighing up to 10 pounds.
Skills
- Proficiency in EMR and practice management computer programs.
- Knowledge of medical terminology, specifically orthopedic terminology.
Location
- Amherst, NY
Work Type
- Per Diem
- Day Shift
Experience Level
- 2+ years medical office experience
Education Level
- High School Diploma or GED
- Associate's degree preferred
Salary/Compensations
- $18.00 - $30.00 Hourly
About the Company
- Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all applicants.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.