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About the Role

This role supports Beazley's vision of being the highest performing specialist insurer by leading, managing, and developing a premier claims team. The goal is to deliver the highest level of claims service, ensure consistent and efficient claims settlements, and foster a collaborative environment for learning and development.

Responsibilities

Assist the CTL in developing and executing the Beazley claims vision.
Collaborate with CTL and underwriters to achieve integrated claims and underwriting business plans.
Share and develop best practices within the focus group and with other teams.
Share information and collaborate with counterparts for consistent claims handling.
Support the CTL and provide input into claims strategy and business planning.
Work closely with underwriters to share information and coordinate strategies.
Contribute to new business development by attending client meetings to explain Beazley's claims philosophy.
Provide Underwriting with input on client claims experience.
Provide underwriters with timely input on perceived claims trends.
Identify and raise issues with Policy wordings.
Manage direct reports, overseeing performance and conducting appraisals.
Consult with the CTL regarding performance issues or development opportunities.
Recruit, onboard, retain, and develop claims professionals.
Ensure employees have the necessary knowledge and skills for their roles.
Advise the CTL of resourcing needs based on business plans and claim volumes.
Maximize focus group productivity, efficiency, and quality through MI monitoring.
Ensure optimal segmentation and allocation of claims within the focus group.
Provide general claims and/or specific technical training to team members.
Ensure individuals operate within approved claims authorities.
Mentor focus group members and advance training and career progression.
Proactively manage claims, including escalated and high exposure claims, from notification to closure.
Manage a portfolio of complex/high value claims (total value in excess of $500,000) including Coverage Litigation with allegations of bad faith.
Develop, iterate, document, and execute claims strategies.
Operate within approved claims authority at all times.
Implement Beazley’s “Treating Customers Fairly” policy.
Follow Beazley’s Claims Reserving Philosophy and Claims Standards.
Present at quarterly pre-peer review meetings as needed.
Consult with the CTL, Claims Team Head, and underwriters regarding major developments.
Regularly review individual claims within the focus group for financial consistency and up-to-date records.
Proactively oversee high profile or severity claims within the focus group.
Identify claims issues and trends within the focus group and engage with the CTL and other teams.
Ensure claims are appropriately assigned and escalations are communicated timely.
Ensure consistent handling of coverage issues across the focus group.
Communicate with CTL regarding potentially contentious or litigated coverage disputes.
Advise Reinsurance and Finance of any material claims.
Work with Reinsurance to effect recoveries.
Support the development of a continuous improvement culture within Claims.
Ensure Beazley claims management roles and processes are executed as defined.
Lead and manage the focus group by ensuring effective claims management and settlements.
Ensure timely escalation and documentation of complex or high-profile claims.
Ensure prompt and timely completion of claims transactions and communication.
Work with the CTL on claims outside the focus group’s authority or with broader ramifications.
Collaborate with other FGLs to ensure consistent claims handling.
Ensure constructive interactions between claims and underwriting functions.
Liaise with Underwriting on any large or contentious claims.
Work with the CTL in the continual development and implementation of Beazley’s claims controls.
Ensure the team complies with all relevant regulations and Beazley’s claims control standards.
Ensure all claims related complaints are reported and resolved in a timely manner.
Execute the focus group’s plan to strengthen broker and client relationships.
Develop and manage strong relationships with key brokers and clients.
Act as primary point of escalation within the focus group.
Escalate contentious issues to the CTL, Claims Team Head, and GHOC.
Promote the Beazley brand of excellence and professionalism in client service.
Obtain and analyze feedback from clients and brokers to drive continuous improvement.
Execute strategy for elevating Beazley’s market profile and strengthening client and broker relationships.
Serve as focus group’s subject matter expert for relevant product lines.
Proactively monitor and ensure data integrity within the focus group.
Identify and communicate claims trends to the CTL and Underwriting.
Follow Beazley’s procedures for the selection and retention of third-party professionals.
Manage third-party relationships to the benefit of Beazley.
Execute strategy for oversight and management of external spend.
Oversee key vendors, including file reviews or audits.
Proactively review data regarding third-party professionals working on claims.
Monitor any TPA arrangements, providing feedback and proposing strategies.
Periodically review TPA performance data.

Requirements

Graduate calibre
Good leadership skills with the ability to influence and manage a team of professionals
Process management skills - able to review existing processes and procedures; making recommendations for rationalisation/improvement
General commercial and financial knowledge
Strong communication skills – able to communicate at all levels, both verbally and in writing
Good motivational skills – able to build and manage strong teams
Strong focus on time management, able to manage several diverse and concurrent projects
A demonstrable track record of strategic thinking
Strong analytical skills with the ability to analyse financial statements, make financial assessments of claims, etc.
Hands-on implementer, able to drive through change where appropriate
Experience in insurance industry, including preferably the Lloyd’s Market
Experienced in US/international business
Demonstrable process/project management skills
Experience of claims management guidelines, claims processes and systems
Client service experience gained within an insurance environment
Experience of managing team of technically strong professionals working on diverse projects
Experience of managing teams with a demanding and pressurised workload
Experience of implementing process improvement, ideally within a traditional environment
Problem solving
Decisiveness
Customer focused
Influencing others
Team work
Self-starter
Analytical thinking
Managing resources effectively
Technical competency and expertise
Strong interpersonal skills
Task focused completer/finisher
Comply with Beazley procedures, policies and regulations including the code of conduct.
Undertake training on Beazley policies and procedures.
Display business ethics that uphold the interests of all our customers.
Ensure all interactions with customers are focused on delivering a fair outcome.
Comply with any specific responsibilities necessary for your role.
Carry out additional responsibilities as individually notified.

Skills

Leadership
Influence
Team Management
Process Management
Commercial Knowledge
Financial Knowledge
Communication (Verbal and Written)
Motivation
Time Management
Strategic Thinking
Analytical Skills
Financial Statement Analysis
Claims Assessment
Change Implementation
Insurance Industry Knowledge
Lloyd's Market Knowledge
US/International Business Experience
Process/Project Management
Claims Management Guidelines
Claims Processes
Claims Systems
Client Service
Technical Professional Management
Workload Management
Process Improvement
Problem Solving
Decisiveness
Customer Focus
Influencing Others
Teamwork
Self-starter
Analytical Thinking
Resource Management
Technical Competency
Interpersonal Skills
Task Completion

Location

Remote
Hybrid
Onsite

Work Type

Full-time

Experience Level

Experienced

Education Level

Graduate calibre

Benefits

Attractive base compensation and discretionary performance related bonus
Competitively priced medical, dental and vision insurance
Company paid life, and short- and long-term disability insurance
401(k) plan with 5% company match and immediate vesting
22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs
Up to $700 reimbursement for home office setup
Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance
Up to 26 weeks of fully paid parental leave
Up to 2.5 days paid annually for volunteering at a charity of your choice
Flexible working policy

About the Company

Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world.
Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build – to enable businesses to thrive.
Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market.
Our goal is to become the highest performing sustainable specialist insurer.
Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.
We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world.
Employee’s diversity, experience and passion allow us to keep innovating and moving forward, delivering the best.
We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability.
Our three core values inspire the way we work and how we treat our people and customers: Be bold, Strive for better, Do the right thing.
Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us – our ambitious inclusion & diversity and sustainability targets are testament to this.
We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment.
We actively encourage and expect applications from all backgrounds.
Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.
Explore a variety of networks to assist with professional and/or personal development.
We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as: Internal Pathways, iLearn, LinkedIn Learning, Mentorship program, External qualification sponsorship, Continuing education and tuition reimbursement, Secondment assignments.

Equal Opportunity

Don’t meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.