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About the Role
The Dealer Care Associate will handle administrative tasks for Originations, including custom program creation, document review, proof of income verification, and communication with credit and funding departments. The role requires reviewing files to approve, condition, or decline applications and liaising with dealers and BDMs to resolve complex issues.
Responsibilities
- Process calls for Credit and Funding from Dealer Partners, BDMs, and Customers.
- Build relationships to foster trust.
- Review AML documents and perform extra due diligence on documents for higher-risk deals.
- Review Credit inbox and memos, including document verification, proof of income verification, and custom programs.
- Review Funding inbox, including BDM requests and manual uploads.
- Action aged held offerings.
- Provide backup for Credit or Funding Q and assist with translations.
- Perform other ad hoc requests as required.
Requirements
- Must be available to work rotational shifts within Monday to Friday, 9:00 a.m. to 9:00 p.m. EST, and Saturdays, 9:00 a.m. to 7:00 p.m. EST.
- 1+ years of experience as a Credit Administration assistant.
- Thorough funding and loan documentation knowledge.
- Thorough knowledge of the credit/review process and credit analysis.
- Thorough knowledge of compliance laws as related to retail consumer lending, contracting, and funding.
Skills
- Ability to manage multiple tasks effectively.
- Relationship building skills with both internal and external customers.
- Team building and collaborative skills.
- Ability to assist in training on new hire credit analysts.
- FiServ/Defi knowledge or knowledge of automated credit decision system(s) is a plus.
Location
- Toronto
- Mississauga
Work Type
- Full-time
Experience Level
- 1+ years
Education Level
- High school diploma required
- College Diploma or University degree preferred
About the Company
- Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group, operating under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance.
- HCCA provides indirect vehicle financing and leasing solutions through a network of over 450 Hyundai and Kia dealerships and 30 Genesis distributors nationwide.
- The company fosters a fast-paced, dynamic, energized, agile, and collaborative culture.
- HCCA strives to create a connected, fun, positive, and rewarding workplace.
- Hyundai Capital has offices globally, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil, with work environments reflecting global values of simplicity, collaboration, symmetry, and elements of nature.
Equal Opportunity
- Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.