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About the Role

The Principal Product Manager is responsible for defining and advancing product strategy for complex products, product groups, or customer solutions. This role establishes product vision, translates needs into prioritized outcomes, and leads cross-functional alignment from discovery through commercialization and optimization. The role operates with autonomy in ambiguous conditions, influencing stakeholders to make sound product decisions, manage risk, and deliver measurable value. This specific role will lead the strategy and evolution of the Paze Android and iOS mobile applications, shaping mobile journeys, advancing capabilities, and aligning teams and partners around secure, intuitive experiences that drive adoption and growth.

Responsibilities

Define and communicate product vision, strategy, roadmaps, and investment priorities for a complex product, product group, or customer solution, balancing customer value, business impact, risk, and technical feasibility.
Lead product work across the full lifecycle, including discovery, concept development, prioritization, requirements, delivery, launch, commercialization, performance management, and continuous improvement.
Build alignment and coalitions across Product, Engineering, Design, Marketing, Sales, Analytics, Operations, Legal, Risk, Compliance, Fraud, and other stakeholders to advance product strategy and execution.
Serve as a senior voice of the customer by synthesizing research, behavioral data, partner feedback, market signals, and experimentation into insights, product decisions, and differentiated experiences.
Translate complex customer, business, and technical needs into clear product requirements, outcomes, success measures, and decision frameworks that enable cross-functional teams to execute effectively.
Partner closely with technology leaders and engineering teams to evaluate solution options, manage dependencies and tradeoffs, and evolve products from initial capabilities into scalable, reliable solutions.
Establish and monitor product performance measures, including adoption, customer experience, financial, operational, and risk outcomes; use results to adjust priorities and improve product performance.
Influence executive and external stakeholder decisions by simplifying complex product topics, communicating tradeoffs and recommendations, and creating shared understanding across competing priorities.
Define the future-state vision, strategy, roadmap, and success measures for native iOS and Android experiences and related mobile-wallet capabilities.
Lead end-to-end mobile product development from 0-to-1 concepts through commercialization, iteration, and scaled adoption for Android and iOS applications.
Partner with financial institutions, payment networks, and strategic partners to understand customer personas, pain points, journey friction, and ecosystem requirements.
Lead user research to inform customer needs and shape and improve mobile experiences.
Partner with Engineering and Design to translate customer needs into scalable native-app experiences while balancing platform constraints, security, risk, and performance.

Requirements

Typically has 12+ years of progressive experience or demonstrated portfolio consistent with experience required of the role.
Demonstrated experience defining product strategy, roadmaps, priorities, and measurable outcomes for complex customer-facing products or platforms.
Proven experience leading products through discovery, development, launch, commercialization, and ongoing optimization in a cross-functional environment.
Demonstrated ability to operate independently through ambiguity, make product tradeoffs, and drive major initiatives across organizational boundaries.
Demonstrated experience translating customer insights, market signals, data, and business needs into product requirements and product decisions.
Strong technical fluency and demonstrated ability to partner effectively with engineering and architecture teams on complex product solutions.
Demonstrated experience leading native Android and iOS products from concept through launch, iteration, and scaled operation.
Demonstrated experience defining mobile product strategy and translating customer journeys and feedback into prioritized product requirements.
Background and drug screen.

Skills

Digital payments
Payment processing
Tokenization
Mobile-wallet technologies
Mobile wallets
Mobile payments
Mobile product analytics
A/B testing
Concept testing
Design thinking methods

Location

Scottsdale
San Francisco
Chicago
New York
Phoenix, AZ
Washington, DC

Work Type

Hybrid

Experience Level

12+ years of progressive experience
Senior

Education Level

Bachelor’s degree or equivalent combination of education and experience

Salary/Compensations

$173,000 - $230,000 (Phoenix, AZ/ Chicago, IL / Washington, DC)
$207,000 - $242,000 (New York, NY/ San Francisco, CA)

Benefits

Discretionary incentive plan
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans
Company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

About the Company

Early Warning has powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and more.
As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.