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About the Role

As a key leader within the Claims Department, the Manager, Claims - MGA plays a critical role in overseeing and directing the activities of Sovereign’s national Managing General Agent (MGA) claims portfolio. This role provides technical and operational leadership to ensure claims are managed effectively, efficiently, and in alignment with Sovereign’s quality standards, policies, and corporate philosophies. The Manager, Claims - MGA supports strategic goals, ensures compliance with regulatory and corporate requirements, and leads a high-performing team committed to delivering exceptional client service, maintaining effective partnerships with MGAs, and upholding Sovereign’s strong reputation in the marketplace.

Responsibilities

Lead and oversee all activities within the MGA Claims Department to ensure effective operations, technical excellence, and adherence to Sovereign’s policies, quality standards, and delegated authority agreements.
Manage the full lifecycle of MGA-related claims, providing oversight, technical direction, and expert guidance on complex and high-severity files to support timely and equitable resolutions.
Recruit, coach, and develop a team of MGA Claims professionals, fostering engagement, accountability, and continuous professional growth through regular feedback, performance reviews, and mentorship.
Collaborate with the Sovereign Senior Claims Manager, and other senior leaders to develop and execute annual business plans, budgets, and strategic initiatives that strengthen MGA partnerships and operational efficiency.
Maintain financial oversight of the MGA Claims portfolio by monitoring claim expenses, ensuring cost control, and maintaining alignment with performance and service expectations.
Partner cross-functionally with Underwriting, Compliance, Risk Management, and other departments to enhance claims governance, reporting accuracy, and consistency across MGA operations.
Build and sustain strong relationships with MGAs, brokers, legal counsel, adjusters, and other key partners to ensure transparent communication, collaboration, and effective claims resolution.
Represent Sovereign in mediations, trials, and industry events, exercising sound judgment and promoting the organization’s reputation for professionalism, collaboration, and technical expertise as required.

Requirements

Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation required.
10 + years of progressive claims experience within a multi-line environment; technical knowledge of commercial handling within MGA and delegated authority environments considered an asset.
Proven strategic leadership and operational management experience, including oversight of complex claims portfolios and third-party relationships.
Strong decision-making skills with demonstrated ability to manage high severity claims and mentor others in technical and strategic decision-making.
Exceptional communication, negotiation, and interpersonal skills with the ability to influence and build trust across all levels of the organization and external partners.
Advanced analytical, problem-solving, and strategic thinking abilities with sound business acumen.
Demonstrated ability to lead and develop high-performing teams, fostering a culture of engagement, accountability, and continuous improvement.
Strong financial and operational management skills, including expense control, audit management, and performance measurement.
In-depth understanding of MGA structures, delegated authority models, and evolving industry trends within the commercial insurance landscape considered an asset.
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
Detail oriented work that requires a high degree of mental concentration for extended periods of time.
You will handle sensitive information where a high degree of confidentiality and discretion is required.
As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.

Skills

Claims management
Technical leadership
Operational leadership
Client service
Partnership management
Strategic planning
Compliance
Team leadership
Financial oversight
Cross-functional collaboration
Relationship building
Negotiation
Problem-solving
Analytical thinking
Business acumen
Performance management
Expense control
Audit management

Location

Hybrid

Work Type

Regular Full-Time
Hybrid

Experience Level

10+ years of progressive claims experience
Strategic leadership experience
Operational management experience

Education Level

Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation

Salary/Compensations

$91,058 - $141,000+

Benefits

Competitive salary
Variable compensation
Benefits
Pension
Paid time off
Development programs
Recognition programs
Support for well-being (physical, mental, social, financial)
Opportunity to participate in incentive programs

About the Company

Sovereign Insurance is a wholly owned subsidiary of The Co-operators General Insurance Company.
We believe leadership is shaped by purpose, collaboration, and meaningful contribution.
We value diverse perspectives, bold ideas, and people who lift others up.
Our initiative matters, and our efforts help build the resilience of Canadian businesses and communities.
We are a Canadian organization dedicated to protecting Canadian businesses and the communities they serve while giving back through volunteering, donations, and national initiatives that help build a more sustainable future.

Equal Opportunity

This role operates in English.