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About the Role
The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. This role drives a team creating value-based relationships connecting members and guests to programs and services which help meet their healthy way of life goals. This position serves as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge Leader embodies a growth mindset, desire to develop professionally, and ambition to advance into a General Manager role.
Responsibilities
- Regularly participates in Life Time’s classes, activities, events and programming
- Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
- Leads in zone by exemplifying service excellence and being a member connectivity specialist
- Encourages team members to exceed their own expectations and aim for higher performance
- Onboard and certify team members
- Provides guidance, help, coaching, and feedback to enhance member engagement
- Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
- Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity
Requirements
- High School Diploma or Equivalent
- 3+ years of managerial experience
- 3+ years of customer service experience
- 3+ years of sales experience
- 3+ years of achieving budget goals
- CPR/AED certification required within 30 days of hire
- Bachelor’s or Associate’s degree
- Hospitality management or similar degree/certification
- Fitness related experience including PT or Group Fitness certification
- Superior time management skills
- Ability to prioritize tasks
- Adapts to change and innovation
- Experience with Microsoft Dynamics CRM and Microsoft Office Suite
Skills
- Written and verbal communication
- Customer service
- Service recovery
- Business planning
- Management of processes
- Expense and revenue tracking
- Team building
- Sales
Experience Level
- 3+ years of managerial experience
- 3+ years of customer service experience
- 3+ years of sales experience
- 3+ years of achieving budget goals
Education Level
- High School Diploma or Equivalent
- Bachelor’s or Associate’s degree
About the Company
- Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Equal Opportunity
- Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.