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About the Role
As Technical Delivery Manager, you'll work closely with squads, maintaining a live picture of risks and dependencies across core Product and Engineering squads, spotting blockers early, and keeping things moving across technical and non-technical teams. You will help shape how delivery management matures at BLC, building structure where it doesn't yet exist and leaving things measurably better than you found them.
Responsibilities
- Check in regularly with squads on delivery status, building a live, cross-squad picture of risks, blockers and dependencies before they escalate
- Identify blockers and dependencies using delivery data, weigh the trade-offs, and take ownership of resolving them with other functions
- Facilitate and support key agile ceremonies, including sprint planning, stand-ups, reviews and retrospectives, keeping them purposeful and tracking retro actions through to closure
- Maintain and improve recurring delivery reporting, including squad health summaries, sprint dashboards and delivery metrics
- Coordinate cross-squad dependencies and shared timelines so no team is blocked by something happening elsewhere, and shield squads from unnecessary interruption
- Support quarterly planning cycles operationally, chasing inputs, tracking progress and flagging slippage early
- Help squads maintain consistent standards around Jira hygiene, planning inputs and reporting formats
- Use AI tooling to improve efficiency, automate status roll-ups and surface risks earlier, and support the wider team in adopting these ways of working
Requirements
- Proven experience in a delivery, programme coordination or PMO-type role within a product and technology environment
- Solid understanding of agile delivery, planning and governance practices, with experience embedding new ways of working and improving delivery process across teams, including in scaled agile environments such as SAFe or LeSS
- Experience coordinating work across both technology and functional business teams, with the ability to explain technical concepts clearly to non-technical audiences
- Confident facilitating agile ceremonies, including retrospectives, and comfortable influencing ways of working through collaboration and buy-in rather than formal authority
- Strong organisational discipline and attention to detail, with the ability to weigh risk and trade-offs and make a call under ambiguity
- Comfortable working with delivery data and tooling, including Jira and Confluence, and confident using AI to improve reporting, automate delivery admin and surface risks earlier
- A calm, trusted presence who builds reliable relationships at all levels and takes ownership when things fall between the cracks
Skills
- Agile delivery
- Agile planning
- Agile governance
- Scaled agile environments (SAFe or LeSS)
- Facilitating agile ceremonies
- Influencing ways of working
- Jira
- Confluence
- AI tooling
Location
- Leicestershire
- London, Holborn
Work Type
- Hybrid working
- Flexible hours
Experience Level
- Mid-level
Education Level
- Scrum or agile certification such as PSM or SAFe
Benefits
- 25 days annual leave plus public holidays
- An additional day off for your birthday
- A Moments that Matter day
- Buy and sell holiday scheme of up to 5 days
- A volunteering/fundraising day
- Annual company bonus scheme
- Your own Blue Light Card and exclusive access to thousands of discounts
- Personal growth fund of £450 per year
- Private Medical Insurance that includes cover for pre-existing conditions
- Auto-enrolment pension scheme via salary sacrifice
- Enhanced Maternity, Partner, Adoption and Shared Parental Leave
- Healthcare cash-back plan
- Colleague Assistance Programme
- EV charging and free parking onsite at HQ
- Relaxed dress code and modern office space
- On-site gym including free HIIT and stretch classes at HQ
About the Company
- Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.
- We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.
Equal Opportunity
- Blue Light Card is an equal opportunities employer.
- We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.
- We make recruiting decisions based on your experience and skills.
- In the event of a high number of applications, we’ll prioritise candidates who meet both the essential and desirable criteria for the role.