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About the Role
The Manager, B2B Broadband Services will define, develop, evolve, and deliver new products and features for Optimum's Broadband products portfolio. This role is responsible for driving the development and ongoing life-cycle support for Optimum Broadband solutions and associated services. The role will leverage advanced analytics, AI/ML, and Generative AI technologies to enhance product innovation, accelerate development cycles, and deliver intelligent, data-driven broadband solutions, embedding AI capabilities into product design, customer experience, network intelligence, and operational efficiency.
Responsibilities
- Develop and refine the B2B Broadband roadmap, aligning it with the company's overall strategic goals
- Define product vision, goals, and KPIs including AI-driven performance metrics, predictive insights, and automation targets
- Drive a matrix organization, partnering with business-oriented product partners and cross-functional technical resources
- Own the end-to-end product lifecycle—from concept and development to launch, scaling, and enhancement
- Partner with cross-functional teams across engineering, sales, marketing, and support to ensure strong product-market fit
- Define and execute an AI strategy across broadband products, including ML, predictive analytics, and Generative AI
- Drive development and deployment of AI/ML models in collaboration with data science and engineering teams
- Prioritize features, enhancements, and bug fixes based on market demand and customer feedback
- Manage the entire product lifecycle, including product launch, maintenance, and eventual retirement or replacement
- Work with agile teams as they perform feature of design, development, testing
- Continuously monitor performance and customer satisfaction, making data-driven decisions for improvements
- Enhance customer experience through automation, AI insights, and digital transformation initiatives
- Ensure that product management activities align with revenue and profitability targets
- Effectively communicate Broadband product strategies, updates, and performance metrics to executive leadership, stakeholders, and the broader organization
- Collaborate with monetization, sales and marketing teams to create go-to-market strategies and sales enablement materials
- Stay informed about industry regulations and compliance requirements relevant to B2B Broadband products and services
- Conduct trials based on customer requirements and develop products in collaboration with the entire technology organization
- Stay up to date with emerging technologies and industry trends to identify opportunities for innovation and product differentiation
Requirements
- Bachelor’s degree; MS or MBA or specialization in Data Science, AI, or Analytics preferred
- 7+ years’ experience successfully managing high profile cross-functional products for major Telecommunication company
- Minimum five years’ experience in a product management and/or product operations role
- Strong knowledge of IP Protocols, Access Technologies (FTTH, Cable, FWA), with understanding of AI applications in network optimization and service delivery
- Experience with broadband/cable background and heavily regulated B2B environment
- Experience working with engineering and technical architecture, including AI/ML systems, APIs, and data platforms
- Extensive experience with engineering, technical architecture and automation frameworks for B2B Connectivity solutions
- Proven experience with technical product management and product development
- P&L knowledge with a strong track record of growth and accomplishments/achievements
- Proven ability to collaborate across organizations
- Analytical thinker who uses data to drive decisions and balances both short- and long-term needs of customers
- Robust understanding of consumer behavior and experience using different channels to engage
- Knowledge of Jira and Confluence
- Applicants must be authorized to work for ANY employer in the U.S.
- Do not provide visa sponsorship for employment
Skills
- AI/ML
- Generative AI
- Advanced analytics
- Product innovation
- Product development
- Product lifecycle management
- AI strategy
- ML
- Predictive analytics
- Generative AI
- AI/ML models
- Data science
- Agile methodologies
- Automation
- Digital transformation
- Go-to-market strategies
- Sales enablement
- Industry regulations
- Compliance requirements
- Emerging technologies
- IP Protocols
- Access Technologies (FTTH, Cable, FWA)
- Network optimization
- Service delivery
- AI applications
- Engineering
- Technical architecture
- APIs
- Data platforms
- Automation frameworks
- Technical product management
- P&L management
- Data-driven decision making
- Consumer behavior analysis
- Jira
- Confluence
Location
- New York
Work Type
- Full-time
Experience Level
- 7+ years experience
- Minimum five years experience
Education Level
- Bachelor’s degree
- MS or MBA or specialization in Data Science, AI, or Analytics preferred
Salary/Compensations
- $123,379.00 - $202,694.00 / year
About the Company
- Optimum is a leader in the fast-paced world of connectivity.
- Connectivity is now longer a luxury, but a necessity.
- A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.
- Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
- At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen.
- Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them.
- It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.
Equal Opportunity
- We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
- The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
- Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.