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About the Role

The Regional Sustainability Operations Manager (P2) is a junior sustainability manager role that combines programme management with data and analytics capabilities. This role is pivotal in helping integrate sustainability requirements into BAU deliverables across all regional execution stakeholders, providing vital operational support across carbon, energy, water, and waste programmes to ensure delivery against client commitments and maintain the rigour required for effective governance and reporting. Success is measured through collaborative delivery and analytical contribution.

Responsibilities

Manage programme biweekly calls, POR tracking, timeline management, and stakeholder coordination across carbon/energy/water programmes.
Coordinate ECM implementation, OP technical packages, carbon project pipeline tracking, and M&V.
Interpret performance metrics, support dashboard development, EUI benchmarking, and utility data oversight.
Liaise with IFM, engage at site-level, troubleshoot, and follow up on project delivery.
Support OP submissions, provide client-facing updates, report on program performance metrics & governance, and assist with ESG compliance documentation.
Conduct bi-weekly connects with BB programme leads, regional IFM teams, and coordinate with vendors.
Interpret data analytics and provide progress reporting for waste and soft services.
Plan and prioritize activities to meet roadmap and schedule expectations for carbon, energy, water, and waste management programmes.
Track POR delivery against milestones; maintain programme trackers, risk logs, and action registers.
Coordinate with FM Projects Lead to ensure sustainability projects are scheduled, delivered, and managed as expected.
Coordinate with D&C and engineering teams on project delivery as required.
Work with regional IFM team to identify building-level activities contributing to client sustainability goals.
Own day-to-day programme progress tracking – flag blockers and escalate to ROL as required.
Support full programme management lifecycles: tracking risks, assumptions, issues, and dependencies.
Coordinate ECM implementation across audited EMEA sites.
Prepare and support OP technical package submission.
Track carbon project pipeline and coordinate M&V.
Drive operational improvements through identification of energy and sustainability performance opportunities across the portfolio.
Work with Performance Optimisation Manager to adjust processes where data insights indicate needed focus or calibration.
Support waste programme delivery including data analytics interpretation and progress reporting.
Track and report on soft services sustainability KPIs (waste diversion, landfill reduction, recycling rates).
Coordinate with FM teams on waste data collection, completeness, and quality.
Support Bin It Right, Oscar and other waste engagement programme delivery as required.
Produce waste/soft services progress reports for client-facing governance updates.
Interpret performance metrics across carbon, energy, water, and waste programmes.
Support dashboard development and maintenance.
Provide EUI benchmarking support and utility data oversight.
Manage energy, waste, and water data collection within JLL's technology platform.
Produce monthly and quarterly reports tailored to client-specific requirements.
Support OP submissions – preparation, coordination, quality assurance.
Provide client-facing updates and programme performance metrics reporting.
Deliver programme performance governance reporting (Creego, client ROBs).
Support ESG compliance documentation (CDP, GRESB, DEFRA, NGERs).
Support corporate reporting objectives – management information on utilities and environmental impact.
Ensure success stories are tracked and communicated to maintain programme awareness and engagement.
Conduct bi-weekly connects with BB programme leads and regional stakeholder teams.
Engage with JLL facility managers, D&C leads, and engineering teams as a working-level point of contact for sustainability programme delivery.
Foster strong working relationships with internal and external stakeholders – collaborative, solutions-oriented.
Establish strong working relationships with workstreams to deliver against KPI targets.
Coordinate with site teams and/or vendors and follow up on project delivery.
Leverage client tools and in-house JLL tools for problem-solving; identify and secure alternative tools as needs arise.

Requirements

University degree in engineering, environmental science, energy management, or related discipline.
2–4 years’ experience in sustainability operations, energy management, or carbon programme delivery.
Programme/project management capability – able to manage multiple workstreams simultaneously.
Data literacy – comfortable interpreting performance data, utility metrics, and benchmarking outputs.
Experience working with/within FM or IFM teams.
Strong stakeholder communication – able to engage confidently with senior client stakeholders.
Self-starting, collaborative, comfortable navigating ambiguity.
Experience with corporate real estate sustainability programmes.
Familiarity with EMEA energy markets and regulatory frameworks (ESOS, EPBD).
Experience with sustainability data platforms (QuickSight, Power BI, or similar).
M&V planning or energy audit experience.
Understanding of decarbonisation strategies in commercial real estate.

Skills

Programme management
Data and analytics
Carbon management
Energy management
Water management
Waste management
Stakeholder coordination
Reporting
Governance
ESG compliance
Communication
Collaboration
Problem-solving
Data interpretation
Benchmarking
Dashboard development
Utility data oversight
ECM implementation
M&V coordination
Sustainability data platforms
EMEA energy markets
Regulatory frameworks

Location

London, UK
On-site –London, GBR

Work Type

On-site
Flexible remote working
Full time

Experience Level

Junior
2–4 years’ experience

Education Level

University degree in engineering, environmental science, energy management, or related discipline

Benefits

Total Rewards program

About the Company

JLL empowers you to shape a better way.
We are JLL. We are a professional services and investment management firm specializing in real estate.
We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.
If you are looking to step up your career, JLL is the perfect professional home.
At JLL, you will have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.
You will also make long-lasting professional connections through sharing different perspectives and be inspired by the best.
We are focused on opportunity and want to help you make the most of yours.
Achieve your ambitions – join us at JLL!
We harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.