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About the Role

As an AI UX Designer at Kyndryl, you will lead design activities that connect insight, imagination, and execution for the next era of computing. You will define the mental models and interaction patterns that allow humans to collaborate seamlessly with autonomous agents.

Responsibilities

Lead user research to uncover pain points in the human-AI relationship, creating journey maps that turn the complexity of multi-step agentic reasoning into clarity for the end user.
Design dynamic interaction patterns that handle AI latency, ambiguity, and error states gracefully, ensuring users always feel in control of the autonomous process.
Lead workshops and usability tests to balance desirability with feasibility, working closely with creative technologists and AI engineers.
Design critical hand-off moments where an agent needs human validation, ensuring transparency and trust are built into every automated workflow.
Advocate for accessibility and inclusive intelligence, ensuring AI experiences are equitable and work for all users across diverse backgrounds.
Maintain a strong perspective on how agentic AI drives human-centered design, using clear storytelling to inspire alignment across the full design lifecycle.

Requirements

UX / experience design or a related field, with a strong portfolio of enterprise or innovation-studio projects
Deep understanding of user-centered design, interaction design, and usability testing methods
Comfortable facilitating co-creation sessions and presenting to clients
Experience with emerging AI assistants (Figma Make, MiroAI, Adobe Firefly, Lovable, etc)
Fluent in Figma or Sketch, or similar prototyping tools
Experience working with developers / product managers to translate research into delivery
Excellent communication skills in English.

Skills

AI
Agentic AI/UX
Data-driven design
Human-centered design
Co-creation
Figma
Sketch
Prototyping tools

Location

California (San Francisco Bay Area)
California (All Other)
Colorado
Massachusetts
New York City
Washington
Washington DC

Work Type

Full-time

Salary/Compensations

$63,360 to $114,120
$76,080 to $137,040
$69,720 to $125,640
$63,360 to $125,640
$76,080 to $137,040
$69,720 to $125,640
$69,720 to $125,640

Benefits

Medical and dental coverage
Disability
Retirement benefits
Paid leave
Paid time off
Discretionary annual bonus program
Employee learning programs
Company-wide volunteering and giving platform

About the Company

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Equal Opportunity

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences.
Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.