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About the Role
Mastercard's Disputes organization builds next-generation solutions that transform how disputes are prevented, managed, and resolved across the global payments ecosystem. The Senior Specialist, Product Development role is a key contributor within the Disputes portfolio, supporting the development of innovative solutions that address pain points across the dispute lifecycle.
Responsibilities
- Support the generation and analysis of new concepts and solutions for the Disputes portfolio, interfacing with internal product teams, customers, and technology teams.
- Contribute to the development of concepts into commercial products from concept through pilot, incubation, and commercialization—partnering with Engineering, Customer Research, and Experience Design teams.
- Assist in developing and maintaining roadmaps, product feature plans, and business cases throughout the product development process.
- Build working relationships across Global Products, Technology, and regional teams to help deliver new dispute solutions.
- Help build a strong pipeline of disputes-focused initiatives, leveraging internal and external relationships across the payments ecosystem.
- Use a data-driven approach to help assess market opportunities and support the development of business cases, incorporating accurate representations of future revenues, expense bases, and impact metrics.
Requirements
- Experience contributing to the development of new products, ideally within payments, disputes, fraud, risk, or identity solutions; domain exposure to e-commerce, identity verification, or authentication is preferred.
- Working understanding of the product development lifecycle, with experience generating, structuring, and helping advance innovative ideas that support business targets.
- Knowledge of first-party fraud and associated industry challenges is a plus.
- Experience translating business requirements (internal and external) into product requirements.
- Solid technical aptitude with the ability to work directly with data—comfortable analyzing datasets, interpreting system and transaction flows, and partnering with engineering teams.
- Strong project management skills, with the ability to build and maintain effective working relationships across global, multi-cultural, and remote teams.
- Strong communication, presentation, and interpersonal skills, with the ability to engage effectively across internal teams and with customers.
- A strong interest in the payments industry, dispute lifecycle dynamics, and/or B2B2C ecosystems.
Skills
- payments
- disputes
- fraud
- risk
- identity solutions
- e-commerce
- identity verification
- authentication
- first-party fraud
- product development lifecycle
- data analysis
- project management
- communication
- presentation
- interpersonal skills
Location
- Toronto, Canada
Work Type
- remote
Experience Level
- Senior
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- $94,000 - $138,000 CAD
Benefits
- May be eligible to participate in a discretionary annual incentive program.
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.
- In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.