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About the Role
As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes. This role focuses on serving Manhattan, NY. As a Consignment Service Technician, you will play a key role in ensuring the timely, accurate, and safe delivery, stocking, and management of company products. Your contributions will directly support our mission to provide exceptional service and reliability to our customers.
Responsibilities
- Appropriately manages assigned territory in order to achieve service goals.
- Process all orders in a timely and accurate manner.
- Maintains inventory and related documentation for Durable Medical Equipment (DME) consignment locations.
- Performs routine evaluation of customer clinic needs and works with Sales and Inventory Teams to make modifications to improve DME consignment program performance in accordance with Company policy.
- Actively maintains operational targets/metrics, collaborating with Sales and Operations to overcome challenges.
- Assists in troubleshooting and resolving issues that arise at consignment locations.
- Effectively communicates with customers using multiple platforms, responding appropriately to business scenarios, and resolving issues in a timely manner.
- Supports new account launches, including initial in-servicing and managing key customer relationships.
- Evaluates workflows and communication tools, searching for new ways to improve and accomplish goals through continuous improvement initiatives.
- Develops and maintains thorough knowledge of Enovis healthcare solutions and product to support customized programs for customers.
- Develops and maintains professional and technical knowledge by staying current on relevant Durable Medical Equipment (DME) and Home Medical Equipment (HME) orthopedic products and services offered by both Enovis and Surgi-Care.
- Adheres to all Enovis policies, procedures, and guidelines, as well as OIG and government program (e.g., Medicare) regulations.
Requirements
- High School Diploma or GED required.
- Minimum of 2 years of experience with inventory and/or customer service required.
- General working knowledge of customer service-related practices required.
- Experience with inventory management software and/or order processing systems preferred.
- Working knowledge of Durable Medical Equipment (DME) and orthotic products strongly preferred.
- Previous experience or successful completion of factory training for home medical equipment (HME) strongly preferred.
- Must possess a valid Driver’s License and current automobile insurance.
- Must satisfy third-party credentialing requirements in order to gain access to hospital accounts.
- Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.
Skills
- Inventory management
- Customer service
- Inventory management software
- Order processing systems
- Durable Medical Equipment (DME)
- Home Medical Equipment (HME)
- Orthotic products
Location
- Manhattan, NY
Work Type
- Field based
- Travel up to 95%
Experience Level
- Minimum of 2 years of experience
Education Level
- High School Diploma or GED
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Spending and Savings Accounts
- 401(k) Plan
- Vacation, Sick Leave, and Holidays
- Income Protection Plans
- Discounted Insurance Rates
- Legal Services
About the Company
- Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.
- Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.
- “Creating better together”. It’s the Enovis purpose, and it’s what drives us and empowers us every day on a global scale.
- We know that the power to create better – for our customers, our team members, and our shareholders – begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.
Equal Opportunity
- Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law.
- We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law.
- We value the unique contributions that every employee brings to their role with Enovis.