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About the Role
The Warranty Administrator reports to the Service Manager and is responsible for processing warranty claims, providing customer service, and ensuring all paperwork is accurate and complete. This role is crucial for maintaining compliance with vendor requirements and efficient claim processing.
Responsibilities
- Ensure compliance with Occupational Health and Safety Act (OHSA) regulations and the Company’s Health and Safety Policy.
- Process warranty claims promptly, ensuring complete paperwork.
- Provide customer service for warranty inquiries and service.
- Verify factory or distributor criteria and maintain service/customer records.
- Reconcile warranty receivables with payments and follow up on outstanding claims.
- Track warranty parts by tagging with repair order number and date of replacement.
- Determine customer requirements per manufacturer's service policy and check warranty eligibility.
- Create, process, and close repair orders in the business system daily.
- Maintain a positive attitude and promote a healthy work environment.
- Perform other related duties as assigned by management.
Requirements
- High School Diploma or equivalent.
- Previous experience in Heavy Truck, Automotive, or related industry is preferred.
- Competency in customer service, administrative skills, team building, and software/computer proficiency.
- Strong interpersonal skills and customer focus.
- Excellent written and verbal communication skills.
- Warranty experience is preferred.
- SAP experience is an asset.
- Must possess a Criminal Record Check.
- Must possess a valid driver’s license and Drivers Abstract.
Skills
- Customer service
- Administrative skills
- Team building
- Software proficiency
- Computer proficiency
- Interpersonal skills
- Communication skills
- Warranty processing
- SAP
Location
- London
Work Type
- Full-time
Experience Level
- Previous experience in Heavy Truck, Automotive or related industry preferred
- Warranty Experience is preferred
Education Level
- High School Diploma or equivalent
- College or post-secondary education is preferred
Salary/Compensations
- CAD $24.00/Hr. - $30.00/Hr.
Benefits
- Exceptional compensation
- Benefits
- RRSP
- Boot allowance
- Training
- Opportunity for advancement
About the Company
- Rush Truck Centres of Canada is part of Rush Enterprises, the largest commercial vehicle dealership group in North America.
- Represents a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support.
- Has 22 locations in Ontario and almost 800 employees and growing.
Equal Opportunity
- We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted.